Outlets Manager

What’s on the menu for your next career move? As our new Outlets Manager, you’ll be leading the way in Banquets, All Day Dining, and our Café Lounge – ensuring every guest enjoys a memorable dining experience, whether they’re attending a banquet celebration, enjoying a buffet breakfast, or relaxing over coffee.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Overseeing daily operations across Banquets, All Day Dining, and Café Lounge outlets

Leading, coaching, and developing a team of service professionals to deliver consistently high standards

Working with the culinary and events teams to ensure seamless banquet operations and exceptional guest experiences

Monitoring and maintaining service standards in line with IHG brand requirements and guest expectations

Assisting with budgeting, forecasting, and cost control to drive revenue and profitability

Building strong relationships with guests, anticipating needs, and handling feedback in a proactive and positive way

Coordinating with other departments to ensure smooth operations across all outlets

What we need from you:

Bachelor’s degree / higher education qualification / equivalent in Hotel Management or a related field preferred

3+ years’ related food & beverage experience, with at least 1 year in a supervisory or managerial role

Strong leadership and communication skills with the ability to inspire and motivate a team

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.