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Customer Communication Specialist
Posted on 9/21/2022
Locations
Remote • Boulder, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Data Analysis
Hubspot
Leadership
Marketing
Sales
Writing
Journalism
Communications
Requirements
  • Bachelor's degree in Communications, Journalism, Public Relations or a related field
  • 3+ years of corporate communications experience
  • Demonstrated track record of first-class content production, including copywriting and copy-editing of thought leadership
  • Proven ability to develop and maintain favorable interpersonal relationships. Ability to interface at all levels of an organization, both internally and externally
  • Experience with customer engagement or product marketing teams
  • Strong organizational skills
  • Ability to multitask and meet deadlines
  • Experience working in a fast-paced and agile environment
Responsibilities
  • Deliver engaging communication pieces through our core customer channels (product, email, community, newsletters)
  • Drive editorial calendar and create engaging stories, thought leadership, product updates and news that advances Gloo's narrative
  • Assist in developing the Platform Experience brand standards
  • Collect content from across the organization as inputs for internal & external emails
  • Identify stories from the data, and tell them in a cohesive & creative way
  • Manage weekly internal & external content execution from writing, formatting, and delivery
  • Track performance of communication efforts through reporting and analytics
  • Engage in our customer community, creating a cadence & plan to identify key stories to surface the customer's experience
  • Establish cross-team rhythms w/ Platform Experience, Sales, Marketing, Product teams
Desired Qualifications
  • Experience with Internal and External communication and Hubspot is a plus
Gloo

51-200 employees

Glooko is the Unified Platform for Diabetes Management.
Company mission
Glooko is the Unified Platform for Diabetes Management.