Company Overview

Jane is an MIT-founded, high growth, and rapidly expanding technology company in the cannabis industry. We believe in the cannabis industry’s ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry’s first complete real-time marketplace, we aim to provide consumers with a safe and simple shopping experience.

To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/.

What You’ll do:

The Partner Success Representatives will liaise between dispensary teams and our engineers to ensure product feedback and suggestions are communicated in a bi-directional path. As new features are deployed it is in the hands of the Partner Success Representatives to communicate the updates to their dispensary teams and apply best practices to use the new features to their full potential. You are committed and passionate about the ongoing success of their dispensary partners and will thrive in cross-departmental collaboration as this role will touch numerous departments within Jane. Culture is the single most important part of Jane’s success to date. You will thrive in our environment of mutual support, pursuit of excellence, creativity, and complete lack of ego. You will report to the Regional Director, Partner Success.

Responsibilities:

Onboard and train new partners onto our platform
Provide ongoing support for daily questions and needs
Obtain feedback and suggestions for product improvement to bring to our development team
Open to work during PST hours
Communicate new feature releases and implement best practices
Use analytics to measure and grow success
Build trusting relationships with our partners
Collaborate with internal and external partners to drive revenue
Promote and advocate the Jane brand and values
Experience with churn escalations and churn mitigation strategies

Qualifications:

Experience working in Salesforce.com
Experience reading code, working with API integrations and SQL
Postman experience
Ability to multitask, set priorities, and work independently
Negotiation and closing proficiency
2+ years working in a similar/related role for a technology-based firm
An associate’s or bachelor’s degree or equivalent practical experience

What We Offer:

Great compensation package and equity
Remote friendly work environment with employees throughout the US and Canada
Health, Dental, Vision, 401k, Unlimited PTO, and home office stipend

Jane Technologies is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

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