Full-Time
Business Development Representative
Updated on 7/25/2026
Zendesk
5,001-10,000 employees
Subscription CRM software for customer service
No salary listed
Melbourne VIC, Australia
Hybrid
Three days on-site per week in Melbourne.
 Sales & Account Management (1) |
|---|
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Find people who can refer or advise you
- 2+ years in a sales or business development role (SMB, Commercial or Enterprise)
- A competitive, resilient, self-starting mindset
- Curiosity for AI, SaaS and modern GTM motion
- Clear, confident communication - written and verbal
- A strong desire to build a long-term career in software sales
- Bachelor’s degree preferred
- Engage exec-level prospects to understand where their CX, AI and Service gaps sit
- Drive high-value pipeline through targeted outbound prospecting
- Partner closely with Account Executives, Product and Marketing to run coordinated plays into priority accounts
- Qualify opportunities with a consultative, value-led approach
- Own and manage your pipeline with discipline, clarity and a premium customer experience
- Be part of an onsite team (3 days a week in Melbourne) that learns, iterates and grows together
Zendesk provides cloud-based customer service and support software that helps businesses manage customer interactions. It offers a suite of tools (ticketing, live chat, analytics) as part of a subscription-based CRM platform designed to streamline support workflows across industries. The product works as a scalable cloud solution: organizations choose pricing tiers, implement ticketing and chat in their support channels, track performance with analytics, and use training and certification resources to maximize use. What sets Zendesk apart is its broad, adaptable platform tailored for companies from startups to enterprises, extensive integrations, and a clear focus on service-first CRM, with a recurring revenue model built on subscriptions. The company’s goal is to help organizations improve customer service operations, boost efficiency, and enhance customer satisfaction and loyalty by making support processes easier to manage.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2007
Get referred to Zendesk
Find people who can refer or advise you
Simplify's Take
What believers are saying
- AI-native voice solution secured 4,000-seat deployments and seven-figure ARR agreements in its first year.
- Resolving over 50% of calls autonomously reduces service costs and shortens average handling times significantly.
- Zendesk for Startups commitment provides free AI suite access for 250 employees, accelerating Series B scaling.
What critics are saying
- Freshdesk and Zoho Desk undercut Zendesk by 5–6× on price, eroding mid-market footprint and driving churn.
- Outcome-based pricing charges $1.50–$2.00 per resolution, creating cost volatility that enterprise buyers reject at scale.
- Salesforce and ServiceNow dominate enterprise EX mandates with deeper CRM/IT integration, making beams acquisition insufficient.
What makes Zendesk unique
- Zendesk unifies email, voice, SMS, chat, and social media into one AI-powered agent workspace.
- Its marketplace offers over 1,200 vetted apps spanning CRM, telephony, and analytics for deep integration.
- Native AI-native voice solution replaces legacy silos, resolving 50% of calls autonomously before human escalation.
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Benefits
Hybrid Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↓ -8%1 year growth
↓ -3%2 year growth
↓ -2%Toggl Zendesk integration: Track support time More accurately. If your team uses Zendesk to manage customer support, integrating it with Toggl Track can make time tracking much more efficient. Instead of switching between applications, you can measure the time spent resolving tickets while staying focused on helping customers. In this guide, Toggl Widget'll explain how the Toggl Zendesk integration works and why support teams choose to use it. Why integrate Toggl with Zendesk? Zendesk helps teams manage customer conversations, while Toggl Track records how much time is spent on support work. Using both together can help you: * Track time on support tickets * Reduce manual time entry * Improve workload visibility * Measure team productivity * Generate reports for clients or internal teams For organizations that handle large numbers of customer requests, this can provide valuable operational insights. How the integration works. Depending on your setup, Toggl Track can integrate with Zendesk through browser extensions or automation tools. This allows you to associate time entries with support tickets without leaving your existing workflow. The exact features available depend on the integration you choose. Who should use it? The Toggl Zendesk integration is especially useful for: * Customer support teams * Help desk agents * Managed service providers (MSPs) * IT support teams * Customer success teams * Agencies providing client support If Zendesk is where your team spends most of its day, integrating time tracking can make reporting much more accurate. Benefits of using Toggl with Zendesk. Some of the biggest advantages include: * Better visibility into ticket resolution time * More accurate client billing * Improved workload analysis * Reduced context switching * Easier productivity reporting Tracking time alongside support tickets makes it easier to understand where your team's effort is being spent. Tips for better time tracking. To build accurate support records: * Start a timer when you begin working on a ticket. * Stop it once the task is complete. * Use projects or tags to organize different clients or departments. * Review reports regularly to identify trends and opportunities for improvement. Consistent tracking helps teams better understand both productivity and customer support workloads. Keep tracking even when you're away from your desk. The Zendesk integration helps while you're working at your computer. When you're away from your desk, Toggl Lockscreen Widget keeps your active timer just a glance away. Using Live Activities, your Toggl timer appears directly on your iPhone Lock Screen, allowing you to quickly check your elapsed time or stop your timer without opening the Toggl Track app. It's an easy way to make time tracking feel effortless throughout your workday.
The Trade Desk appoints Sarah Gavin as Chief Marketing Officer, Executive Vice President. June 11, 2026 Interim CMO Anna Sayre to resume previous role as SVP, Global Brand Marketing VENTURA, Calif. - (BUSINESS WIRE)- The Trade Desk, a leading global advertising technology company, today announced the appointment of Sarah Gavin as Chief Marketing Officer and Executive Vice President. Gavin will lead The Trade Desk's marketing organization, overseeing global brand, communications, customer marketing, and demand generation efforts. She will play a key role in elevating the company's market presence, deepening engagement with customers and partners, and advancing its vision for the open internet. Gavin joins the company on June 15, based in their Bellevue office, and will report directly to CEO and Founder Jeff Green. Most recently, Gavin served as Chief Communications Officer and Interim Chief Marketing Officer at Zendesk, where she helped lead the company's transformation into an AI-powered customer service leader. Previously, she led global narrative strategy for Google Cloud, helping position the business at the forefront of the generative AI era. Before that, she spent more than a decade at Expedia Group, serving as Chief Communications Officer and Senior Vice President of Global Communications and Corporate Brand, where she guided the company through significant growth and transformation. Gavin brings extensive experience across brand, product marketing, demand generation, customer marketing, and integrated communications, with a proven track record of helping technology companies navigate periods of rapid change. "The future of advertising will be shaped by marketers who embrace innovation, transparency, and the full potential of the open internet," said Jeff Green, CEO and Founder of The Trade Desk. "The Trade Desk is uniquely positioned to help lead that future, and Sarah is the right leader to help us tell that story. She combines world-class marketing and communications expertise with a deep understanding of technology and business strategy. I'm excited to welcome Sarah to The Trade Desk as we continue to expand our leadership position and drive real growth for our clients." "The Trade Desk has earned the trust of the world's leading marketers by helping them navigate an increasingly complex advertising landscape," said Gavin. "What stands out to me is not only the strength of the platform and vision, but the company's relentless focus on customer success. As both technology and consumer behavior continue to evolve, there is an incredible opportunity to help marketers better understand the value of the open internet and the role The Trade Desk plays in driving growth. I'm thrilled to join Jeff and the team and help amplify that story around the world." Gavin's appointment follows the recent hiring of Chief Financial Officer Nate Olmstead, underscoring The Trade Desk's continued investment in leadership as the company advances its long-term growth strategy. Anna Sayre, who served as Interim Chief Marketing Officer during the transition, will return to her role as Senior Vice President of Global Brand Marketing. About The Trade Desk The Trade Desk(TM) is a technology company that empowers buyers of advertising. Through its self-service, cloud-based platform, ad buyers can create, manage, and optimize digital advertising campaigns across ad formats and devices. Integrations with major data, inventory, and publisher partners ensure maximum reach and decisioning capabilities, and enterprise APIs enable custom development on top of the platform. Headquartered in Ventura, CA, The Trade Desk has offices across North America, Europe, and Asia Pacific. To learn more, visit thetradedesk.com or follow The Trade Desk on Facebook, Twitter, LinkedIn, and YouTube. PR Pat Wentling Communications [email protected] IR Jake Graves Investor Relations [email protected]
Zendesk appoints Tifenn Dano Kwan as Chief Marketing Officer. Transformational GTM Leader Joins to Scale Global Growth and Capture the Autonomous AI Opportunity Gepubliceerd 27 mei 2026 Zendesk has named Tifenn Dano Kwan as Chief Marketing Officer. This appointment comes as Zendesk accelerates its push into creating a true Autonomous Service Workforce. Dano Kwan will oversee the global marketing organization with a specific focus on market differentiation and pipeline. Dano Kwan joins Zendesk from Amplitude, where she served as Chief Marketing Officer, leading the company's strategic go-to-market transition into an AI-native analytics platform. During her tenure, she oversaw a 52 percent year-over-year increase in website traffic and built a global marketing engine responsible for over a third of marketing-sourced pipeline. Prior to Amplitude, her executive career includes nearly a decade at SAP, where she served as Chief Marketing Officer for both SAP Ariba and SAP Fieldglass, as well as leadership roles at Collibra and Dropbox. "Tifenn is a disciplined leader who understands how to connect marketing strategy to measurable growth," said Tom Eggemeier, CEO, Zendesk. "As we reinvent Zendesk for the next generation of customer service, Tifenn's deep expertise in scaling pipeline, leading AI-driven marketing, and aligning GTM functions will be essential. Her ability to articulate the tangible value of our technology makes her the right person to lead our brand as we move toward an autonomous service workforce." This appointment coincides with significant business momentum for Zendesk's AI offerings. AI bookings more than doubled in fiscal year 2026, and the company is currently on track to more than double that figure again in fiscal year 2027 to over $400M. This surge in demand reflects widespread customer adoption following the recent rollouts of agentic messaging alongside new voice and email AI agents. "Agentic Service is the defining opportunity in CX right now and there's no brand better positioned to lead it than Zendesk. Years of category leadership have built a level of trust and credibility with the market that you can't manufacture overnight, and that equity is exactly what's needed to take AI from promise to proof. Our true structural moats lie in our deep industry vertical expertise, our massive knowledge and data foundation, and a platform with trust and governance engineered directly into it. I'm excited about the opportunity to further extend and amplify Zendesk's category leadership in the AI era," said Dano Kwan. Dano Kwan steps into the role as market demand for specialized, outcome-based AI solutions outpaces general-purpose alternatives. Her executive career spans major global markets, including leadership positions in Singapore, Sydney, Paris, and San Francisco. She will put this deep international experience to work immediately to drive global demand for Zendesk.
How Pandora migrated from Zendesk to Salesforce Service Cloud across 37,000 employees. Updated April 17, 2026 In global retail, data silos aren't just a technical issue; they block customer loyalty. For Pandora, the world's largest jewelry brand, digital transformation was the key to moving from fragmented support to a unified, enterprise-level customer experience. As part of this transformation, Pandora migrated from Zendesk to Salesforce Service Cloud (Agentforce Service). For a company of this scale, even a short migration downtime could cost millions. That's why they partnered with Help Desk Migration to ensure a smooth, secure, and zero-downtime data transfer. About Pandora. Pandora is the world's largest jewelry brand, delivering "affordable luxury" across 6,500+ points of sale and a global workforce of 37,000. In 2024, the company generated $4.6 billion in revenue and sold over 100 million pieces of jewelry. To keep up this momentum, Pandora launched a digital transformation. The goal was to move away from siloed tools and consolidate support operations into a single ecosystem. This way, their support team can ensure every customer enjoys a seamless experience, no matter where they are in the world. Why Pandora migrated from Zendesk to Salesforce. As Pandora's digital operations grew, they decided to migrate from Zendesk to consolidate their other platforms within the Salesforce ecosystem. Most importantly, Salesforce Service Cloud (Agentforce Service) is designed better to integrate customer service operations with other internal systems and create a more unified platform for managing customer interactions. This move lets customer service data flow seamlessly across their existing systems and supports their long-term operational goals. Agents now access a 360-degree customer profile, including purchase history, repair claims, and past interactions. So Salesforce Service Cloud (Agentforce Service) replaced isolated tickets with a unified view of customer data. Insight: This case scenario is typical for enterprises merging multiple support platforms to boost efficiency, minimize data loss, and enable reliable cross-team automation. As a result, they get seamless collaboration and consistent, high-quality customer service. Migration goals and scope. The goal was a high-fidelity migration of Pandora's entire support history. It wasn't a simple move, since it involved years of customer data they needed under their historical data retention strategy. What was migrated: * Tickets and contacts: Full interaction history and complete customer profiles. * Call recordings: Critical for quality assurance, training, and compliance across global operations. * Attachments: Product images and documentation essential for repair workflows and warranty claims. * Side conversations: Internal notes and third-party communications from Zendesk to retain full context behind each ticket. Moreover, Pandora audited large volumes of historical data to migrate only what mattered. This way, their team ensured Salesforce (Agentforce Service) contained all mission-critical context. How the migration was planned. With Help Desk Migration, Pandora engineered an enterprise-level transition that comes down to the following steps: 1. Data governance. The Pandora team obtained security and compliance approvals for all migration tools. Sensitive customer data remained protected at every stage. 2. Data strategy. Next, the enterprise established a data retention policy and selected which historical records to retain. Retaining only high-value data reduced clutter and kept Salesforce (Agentforce Service) efficient. 3. Field mapping. Pandora performed detailed mapping of fields and objects between Zendesk and Salesforce (Agentforce Service). After that, they worked closely with business teams and stakeholders to validate the mappings. 4. Testing phase. The team ran multiple Demo Migrations in a sandbox environment. This step detected conflicts with automations and validation rules before the Full Migration. Help Desk Migration guided Pandora at every step. Its team provided excellent support, responding quickly to questions and resolving issues efficiently. Support reps guided the Pandora team through the license procurement process and clearly explained how the migration would work. Its expertise and hands-on support were key to completing the migration. Challenges during Salesforce migration. Even with the best tools, enterprise migrations face hurdles. Pandora encountered a common challenge: Salesforce's validation rules and automations. In enterprise environments, help desk platforms often include complex business logic that can alter incoming data during migration. In addition, specific automaitons can flag historical records as invalid during migration. They can also enforce compliance and reduce manual, repetitive tasks for support agents. To avoid disruptions, the team used a 3-step approach. They temporarily turned off these rules, migrated the data without errors or unnecessary triggers, and then re-enabled them once the process was complete. Results. Pandora's migration delivered a seamless enterprise-scale transformation. The Salesforce (Agentforce Service) platform now supports global operations without service disruption, giving its business a solid foundation for growth. Here are the key results: * Successful enterprise migration: Global support operations moved from Zendesk to Salesforce Service Cloud (Agentforce Service) to align with digital goals. * Complete data integrity: All customer records, including tickets, attachments, call recordings, and internal conversations, migrated with full accuracy. * Zero downtime: Pandora handled all automated workflows carefully to ensure uninterrupted support. * Scalable, unified platform: Consolidated data provides a 360-degree customer view, enabling faster decision-making, better reporting, and consistent service worldwide. Expert tips from Pandora team. Pandora's approach offers a clear blueprint for enterprise teams planning a similar migration: Map fields, objects, and relationships before starting the migration. During the process, you get to decide how to match each field for tickets, articles, customers, and organizations. You can skip a field or choose a default value. This process ensures data stays accurate, structured, and usable in the new help desk platform. 2. Run multiple test migrations. For an enterprise migration, a Demo Migration in a Sandbox environment is a must. This step helps identify automation conflicts, validation errors, missing dependencies, or field mismatches. Using a staging environment for Demo Migration also helps prevent disruption to support operations if your team is already working on the target platform during the migration. As a result, your team can address problems before the Full Migration impacts live operations. 3. Disable automations. Review and temporarily turn off complex automations or validation rules during migration. Temporarily switching them off prevents errors, duplicate or blocked records. Once the data has migrated safely, turn on the automations to maintain normal operations and protect ongoing processes. Key takeaways for enterprise teams. Planning an enterprise migration isn't an easy task. Because of its scale and complexity, such a migration touches every layer of operations, from data integrity to automated workflows. However, teams that plan strategically and anticipate system-level conflicts can minimize risk and maintain business continuity. Here are three key principles of Help Desk Migration to follow: Migration = data + process + systems. Enterprise migration is a complete alignment of data, workflows, and business logic across systems. You need to preserve every dependency, relationship, and automation to ensure the new platform works as expected. Start with these pre-migration steps: 1. Audit your source data Clean up outdated, incomplete, or invalid records before migration. This way, you reduce clutter, prevent errors, and ensure only relevant data is transferred. Configure settings in advance. For instance, you can create agent profiles, set up custom fields, and adjust business rules if needed. Choose a time that minimizes disruption and align your team in advance. If your support team continues working in the source platform, use Delta Migration to migrate new and updated tickets. You can also consider Interval Migration to control timing. Testing is Critical. At scale, assumptions can be costly. Multiple test migrations in a sandbox environment are essential to validate data, check workflow continuity, and identify potential issues before they impact live operations. Testing also allows you to fine-tune configurations and prepare your team to work in the new system using real data. Automation conflicts are expected. Complex platforms like Salesforce Service Cloud (Agentforce Service) use validation rules and automation triggers that may block or flag data during migration. Plan a controlled deactivation window and carefully re-enable automations post-migration to prevent errors and maintain support flow. Ready to migrate? Growth shouldn't come at the cost of downtime. Pandora's migration journey shows that you can move from an outdated system without pausing support or risking data accuracy. If your team needs to stay fully operational right up to the switch, automated migration ensures continuity, accuracy, and speed. Request a Free Demo Migration to see how your customer records move without downtime. Or download a PDF case study to learn more about enterprise-level migrations. Help Desk Migration Automated service to migrate your data between help desk platforms without programming skills - just follow simple.
Zendesk appoints Bikram Mazumdar as Vice President, Asia to accelerate growth. Zendesk today announced the appointment of Bikram Mazumdar as Vice President, Asia effective immediately. Based in Singapore, Mazumdar will oversee the company's growth and go-to-market strategy across the region and primarily for markets in India, South East Asia, North Asia, and Korea. He reports to Mitch Young, Senior Vice President, APAC, Zendesk. A seasoned enterprise leader, Mazumdar joins Zendesk with extensive expertise in Customer Experience (CX), Employee Experience (EX), and AI platforms. His career spans leadership roles at Yellow.ai, Sprinklr, Oracle, and IBM, where he consistently built high-performing teams and expanded enterprise footprints across APAC and EMEA. "Asia is a complex, diverse, and rapidly evolving region that remains a cornerstone of our global expansion strategy. Bikram's deep expertise in conversational AI and his proven track record of scaling enterprise business in these markets make him the ideal leader to ignite our growth here. His appointment will be instrumental as we help more organisations in the region transition to AI-powered service models," commented Mitch Young, Senior Vice President, APAC, Zendesk. The appointment comes as AI adoption in the region is gaining momentum, with many regional firms moving beyond pilot phases to full-scale deployment. As organisations in Asia Pacific prioritise the integrated blend of AI, data, and human understanding, Zendesk is working with leading brands across sectors to enable a seamless structural shift. According to Zendesk's CX Trends research, 77% of APAC consumers say their service standards have increased over the past year. Additionally, 75% want more personalised experiences from brands using AI, and 96% want clear AI explanations. Alongside these consumer trends, businesses in Asia are looking to AI to solve productivity challenges with service tools that drive internal efficiencies. "I am incredibly excited to join Zendesk at a time when the business is leading the charge in AI-powered service. Zendesk's ability to deliver immediate value through intelligent, empathetic, and seamless service systems is industry-leading," said Bikram Mazumdar, Vice President, Asia, Zendesk, "I look forward to building on our strong foundation in Asia, fostering deep-rooted trust with our partners, and helping our customers move the needle forward in their digital transformation journeys."