Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. As our business grows increasingly more complex with larger reach, we have to ensure we continue to understand who our customers are and the industries in which they operate. This responsibility is at the center of our Ongoing Due Diligence (ODD) team’s mission

As the business grows, so too must our ODD team. We are seeking a detail-oriented Senior Ongoing Due Diligence Risk Investigator to join our team. This role will oversee multiple initiatives at once and should have experience leading and implementing cross-functional programs in BSA/AML KYC, Fraud, and Risk at major financial institutions/fintechs. Responsibilities include helping to scale ODD’s operational processes by implementing and driving changes in procedures and tooling. This individual will work to enhance existing processes, develop new KYC/EDD controls and metrics. This role will report to our KYC Manager and will be supported by a highly functional Risk team.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC

As part of the journey, we would expect you to:

• Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
• Identify and prioritize opportunities for utilizing process reengineering to achieve the goals of the enterprise; Drives creation of and/or changes to existing processes, procedures, workflows, and related documentation.
• Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
• Draft and refine desktop procedures for various KYC/EDD controls
• Assist in the creation of metric dashboards to monitor control performance and remediation status
• Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
• Conduct Source of Fund and US Nexus reviews of new and existing clients
• Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
• Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
• Identify opportunities to reduce unnecessary volumes through false positive rule proposals

Some things that might make you successful in a role like this:

• Have 5 - 10 years of experience related to KYC, Risk Investigations, AML, or Sanctions
• Have 2+ years of experience building programs or processes
• Have a strong understanding of Financial Services (or any other highly regulated) environments
• Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
• Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc) 
• Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
• Be accountable for accuracy of information gathered while maintaining quality control standards
• Love problem solving and making teams, products, and processes more efficient
• Be curious about the US banking system, startups, and ecommerce companies 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $ 93,100 - 116,400
• US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $83,800 - 104,800
• Canadian employees (any location): CAD 84,700 - 105,900

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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