Program Manager Institutional Effectiveness

The Program Manager for Institutional Effectiveness (PM for IE) supports Meharry Medical College’s effectiveness planning, program evaluation, assessment, accreditation and continuous quality improvement efforts across five Schools and 35 plus accredited academic programs. This is a key position responsible for working with various college offices and programs to manage academic and service performance metrics and assessment data as well as implement and manage projects and assignments at the institutional level in support of academic programs and support services. This position researches best practices and develops templates, timeline and other tools to complete work and monitor progress of projects related to Institutional level assessment, evaluation, planning, effectiveness, accreditation.

The position reports directly to the Director, Institutional Assessment and Quality with oversight from the Associate Vice President for Institutional Effectiveness and Accreditation. The PM for IE works closely with and assists the Director for Institutional Assessment and Quality in supporting the Office of Institutional Effectiveness and Accreditation (OIEA) effort of leading student achievement goals and outcomes data. Performs duties and makes work-related decisions in accordance with existing policies and procedures. In-person work on campus is an essential function of this position.

Data Management and Reporting (40%)

• Plan, coordinate, and oversee data extraction, reporting, and analysis for both internal and external stakeholders.
• Enhance data management practices to ensure data accuracy, efficiency, and reliability.
• Advance Institutional Effectiveness data visualization efforts to provide actionable insights to the college community.
• Manage the effectiveness planning and implementation processes, including the collection of institutional and program improvement plans, goals, and status updates. 
• Implement and manage institutional effectiveness and accreditation software and dashboards.
• Build and maintain an accessible repository for documenting assessment, program review, and evidence of accreditation efforts.
• Monitor and track Annual Program Evaluations surveys outcome reports and documents.
• Monitor, collect, track and report Program performance metrics and data.
• Prepare and compile program and institutional data required for annual reporting.
• Prepare timely professional reports (oral and written) and presentation materials based on accreditation/assessment/evaluation findings and disseminate information internally and/or for external reporting.

Operations and Project Coordination (30%)

• Assist in managing the day-to-day operations of the IEA Office, including key committee management, administrative functions, workflow calendars, accreditation schedules, and various projects management
• Develop and implement strategies for continuous improvement in data practices and IEA operations.
• Lead and manage complex projects related to institutional research and effectiveness, ensuring quality and timely completion.
• Collaborate with the Institutional Assessment and Quality Director to identify and address gaps in assessment, accreditation requirements, and elements related to the mission and vision of OIEA’s strategic goals.
• Assist with OIEA Newsletter and other communications to the campus community
• Assist, coordinate and participate in on-site institutional accreditation site visits and self-studies.
• Regularly track and communicate changes and progress to appropriate constituents for projects under the purview of the Office of Institutional Effectiveness and Accreditation.
• Performs other duties as necessary or assigned

Accreditation – Quality Enhancement Plan (QEP) Administrative Lead (30%)

• Under guidance of a college faculty lead person coordinate and manage the activities of the college QEP development and implementation
• Lead and manage the QEP processes for MMC’s SACSCOC reaffirmation per requirements and guidelines.  Research and utilize best practices.
• Ensure QEP implementation is sustained through continuous input and participation from students, faculty, staff, and administration
• Work with the Director of Assessment and Quality to ensure the QEP remains in compliance with SACSCOC requirements
• Manage and coordinate the assessment process to include program and student learning objectives
• Partner with the Director of Institutional Research to collect, analyze and report the results of the QEP program and implement improvements as necessary to increase effectiveness.
• Prepare and present regular reports (quantitative and qualitative), feedback and recommendations to the college leadership, community, academic departments and other relevant constituencies
• Manage the QEP budget and related proposals for funding
• Plan, initiate, and execute the delivery of professional development and educational materials for academic departments and students
• Develop and execute QEP marketing and faculty outreach in partnership with college offices (e.g., Marketing)
• Assist with the preparation of reports to SACSCOC and reaffirmation activities
• Serve as a liaison between faculty, staff and all QEP activities
• Manage and coordinate the QEP Steering Committee                                                                      

Required Knowledge, Skills and Abilities:

• Skills in analyzing a variety of data, detail and task oriented; ability to manage and perform a variety of routine and complex assignments.
• Ability to establish and evaluate effective working relationships with various levels of professional staff personnel.
• Interpretation of data and data visualizations for data-informed decision-making
• Use of industry-standard tools/templates for project management
• Able to work independently with a high degree of reliability, accuracy, and productivity
• Able to exercise independent judgement effectively in decision making process
• Strong organizational and time management skills, with attention to detail
• Management of multiple projects and ability to prioritize tasks
• Strong interpersonal, team and communication skills
• Desire and capability to continue self-directed learning in the field
• Commitment to team growth through sharing of knowledge and integration of skills
• Able to communicate effectively, both orally and in writing
• Must be able to handle confidential data and situations
• Knowledge of accreditation administrative functions and related processes and procedures
• Strong computer skills to include Microsoft Office and various data management systems such as Power BI, Tableau, etc., and the ability to learn new software programs as needed in support of the role and work.

Education and Experience:

Required:

• Bachelor's degree in assessment and evaluation, or a related discipline, such as: education, curriculum and instruction, instructional design, and social sciences, from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education.
• One year of related higher education experience in a similar office/department environment.
• Experience coordinating or managing projects or institutional endeavors
• Excellent verbal, listening, writing, and interpersonal communication skills.

Preferred:

Master’s degree in a related field from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education.

• Three years of related higher education experience in student learning outcome assessment processes and/or program review, accreditation standards, and curricula development or similar.
• An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
• Previous experience with SACSCOC accreditation
• QEP and assessment experience

Environmental Conditions and Physical Demands

• Usual office environment
• Manual dexterity

• Visual and auditory acuity

• Able to sit, stand or walk for extended periods of time