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Member Support Specialist
Posted on 6/8/2022
INACTIVE
Locations
Burlingame, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • Create best in class, meaningful member experiences for our patients in person, over the phone, and through messaging
  • Act as a guide for our members as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
  • Support in-office and virtual providers with administrative tasks related to things such as medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, and specialists
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and complete daily work
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces
  • At least 1 year of experience in high touch customer or patient facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
Benefits
  • Paid sabbatical for your 5th and 10th year
  • Paid health, vision, and dental insurance
  • PTO cash out program lets you get cash for up to 40 accrued PTO hours each year
  • Free One Medical memberships for you and three friends or family members
  • Pre-tax commuter benefits
  • Paid maternity and paternity leave at 100% of your base salary
  • Credit towards childcare