Job Title: People Operations Assistant & Office Manager

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting:

The People Operations Assistant & Office Manager position plays an integral role in the overall success of impact.com’s NY office administration and culture. This position will be responsible for office management by providing hospitality, customer service, and business operations solutions for the impact.com office at the building level and will provide HR administrative support. The candidate must have a passion for delivering a first class service and a desire to exceed member expectations, with the ability to multitask and a willingness to handle matters both big and small.  Also looking for someone who will go the extra mile to get to know the individual members on a personal level, and take pride in the amazing experience you will create for them!

What you will be doing:

• Manage administration tasks related to office supplies, kitchen stocked items, catered lunches and travel. 
• As the in-person point of contact for employees and visitors, you will be the first to address visitor questions, solicit and share employee feedback, and solve problems.
• Take ownership of and resolve all issues that may arise relative to employee operational needs.
• Develop and deliver first class concierge services.
• Instill employee loyalty through the delivery of exemplary customer service and hospitality.
• Develop and nurture strong relationships with key stakeholders, both internal and external and manage vendor contracts.
• Establish strong collaborative relationships with supporting internal and outsourced staff.
• Coordinate with other impact.com offices for various administrative related projects as needed.
• Maintain accurate and up-to-date human resource files, records, and documentation in  a confidential manner.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate HR staff or management.
• Maintains the integrity and confidentiality of human resource files and records.
• Collaborate as a first impression specialist to provide for an ideal employee onboarding experience including assisting in managing equipment, resources and information needed for new employees
• Provide support as the onsite contact as needed for special activities, projects and events.

Does this sound like you?

• College graduate with a 2-4 year degree or equivalent experience.
• Extensive customer service experience required.
• Project management and business operations experience.
• Must have strong verbal and written communication skills.
• High level of integrity, confidentiality, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Highly organized
• Technical expertise
• Problem solving skills
• Proven ability to manage multiple projects while exhibiting strong time management skills.
• Experience working with and supporting HR Administration 
• High attention to detail
• Highly adaptable
• Effective communicator (entry level to executive)

Salary range: $65,000-$75,000 per year plus additional variable annual bonus up to 5% contingent on Company performance plus eligible to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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