Professional Services Consultant

Available Locations: Atlanta, GA, Austin, TX, Denver, CO, New York, NY, Washington, DC

About the role

Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are a security expert and have experience with ZTNA, Data Loss Prevention, Email security, CASB, SASE.

This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%.

Responsibilities

• Act as a Product Manager of Professional Services, specifically in Network Services.
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and Consultants to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
• Lead efforts to create and maintain selling and delivery enablement.
• Creates service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, e.g., Mid-Market, Enterprise, etc.
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
• Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.

 Qualifications

• Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, minimum 5 years experience working in a technical support, security operations center or other highly technical team.
• Minimum of 5 years of experience in Professional Services, Project Management, or a customer-facing role.
• Strong understanding of the Professional Services landscape, including both internal and partner-provided services.
• Proven prior work experience as a Product Manager, Practice Manager, Implementation Manager, and/or Solutions Engineer.
• Knowledge and familiarity with the Software Development Life Cycle.
• Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans.
• Ability to quickly understand technical concepts and explain them to customer and Professional Services audiences (mostly technical).
• Proven ability to effectively interact with and influence senior executives and team members.
• Excellent communication, negotiation, and interpersonal skills.
• Experienced in giving and receiving constructive feedback.
• Ability to thrive in a fast-paced, unpredictable environment.
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must.
• Technical experience might include a combination of the skills below:
• Minimum 5 years experience working in a technical support, security operations center or other highly technical team.
• Deep understanding of how the internet works, Networking and Security, Zero Trust Services / SASE, APIs and related technologies. 
• Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
• Reverse and forward proxies and the application of both.
• IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
• Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
• Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.

Preferred Skills

• Bilingual strongly preferred (English/Spanish)

Compensation
Compensation may be adjusted depending on work location.

• For Colorado, New York and Texas based: Estimated annual salary of $135,000.00 - $165,000.00
• For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of $149,000.00 - $182,000.00
• For San Francisco Bay Area based hires: Estimated annual salary of $156,000.00 - $190,000.00

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave