Full-Time
Technical Support Manager
Posted on 1/6/2024
Affordable, fast, secure cloud storage solutions
Mid, Senior
Remote
- Must have hands-on experience with AWS S3.
- Bachelor's degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT-related field.
- 3+ years of experience in technical support or network operations or a related role.
- Experience supporting mission-critical systems that operate 24x7 x365.
- Professional certifications such as AWS S3, Linux, Cisco, or Unix will be preferred.
- Good communication and interpersonal skills.
- Exceptional client service skills.
- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Troubleshooting and Replicating customer environments for the reproduction of defects.
Wasabi Technologies specializes in providing cost-effective and high-speed cloud storage solutions, integrating advanced security features like ransomware protection, immutability, and offsite backups. This focus on security, combined with competitive pricing that is notably lower than major competitors like Amazon S3 and a no-fee model for egress or API requests, positions them as a leader in the cloud storage industry. Working here offers the opportunity to engage with cutting-edge cloud technology and contribute to a company that prioritizes both innovation and affordability in tech solutions.
Company Stage
Series D
Total Funding
$634.2M
Headquarters
Boston, Massachusetts
Founded
2017