Full-Time
Bespoke Sales Manager
Confirmed live in the last 24 hours
Ring Concierge
51-200 employees
Custom engagement rings and fine jewelry
Consumer Goods
Compensation Overview
$120k - $140kAnnually
Senior, Expert
New York, NY, USA
Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
- Bachelor's degree in business, marketing, or a related field (preferred)
- Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
- Proven experience in luxury sales, preferably in the diamond or high-end jewelry industry
- Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
- Proficiency in CRM software or other sales tools
Responsibilities
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
- Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
- Manage and motivate the team to consistently achieve or exceed sales targets
- Strategize sales tactics with the sales team to increase closing rate
- Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
- Lead client development strategies to cultivate new clients
- Drive business through key product pillars and KPIs
- Execute in all things with a client-centric approach
- Lead, model and coach based on client feedback and elevate the Ring Concierge experience
- Provide management presence in the showroom, coaching the team and ensuring the highest standards of client experience are being delivered at all times
- Optimize hospitality to create unique experiences
- Take action on client feedback to improve customer service
- In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
- Attract, hire, and retain top talent to cultivate a climate of high performance
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
- Utilize training and development opportunities to effectively support growth and development to drive performance
- Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
- Ensure exceptional operational support to drive sales and service
- Manage efficient back of house and ensure consistency with established operational procedures
- Identify and execute efficiencies and best practices
- Ensure compliance with all internal control procedures
- Act as liaison between sourcing, production team and sales team as well as to other departments within the company
Ring Concierge focuses on creating custom engagement rings and fine jewelry for women, offering a range of products from bespoke bridal pieces to everyday items. Clients can design their own jewelry, starting at $10,000, which allows for a high level of personalization. The company differentiates itself with a tiered pricing strategy that includes personalized pieces under $1,000, making luxury more accessible. Their goal is to provide high-quality craftsmanship and personalized service, catering to women who value unique and stylish jewelry.
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, New York
Founded
2013
Simplify's Take
What believers are saying
- The appointment of Neda Whitney as the first-ever marketing chief indicates a strategic move to enhance brand visibility and market reach.
- Ring Concierge's high level of customization and personalization can lead to strong customer loyalty and repeat business.
- Their versatile product range, from bespoke bridal pieces to everyday fine jewelry, caters to a wide array of customer needs and occasions.
What critics are saying
- The luxury jewelry market is highly competitive, requiring continuous innovation and marketing to maintain a competitive edge.
- High dependency on the bespoke service model may limit scalability and increase operational complexity.
What makes Ring Concierge unique
- Ring Concierge's focus on bespoke, high-quality engagement rings and fine jewelry sets it apart in the luxury market, where mass-produced items are more common.
- Their tiered pricing strategy makes luxury jewelry accessible to a broader audience, unlike competitors who may only target high-end consumers.
- The company's commitment to staying ahead of market trends ensures that their collections are always fresh and appealing to trend-conscious customers.