Full-Time

Director – CX Analytics

Confirmed live in the last 24 hours

Coinbase

Coinbase

5,001-10,000 employees

Digital currency wallet and transaction platform

Compensation Overview

$275.4k - $324k/yr

+ Bonus + Equity + Benefits

Expert

Remote in USA

In-person participation is required throughout the year for team and company-wide offsites.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Python
Data Science
SQL
Tableau
Looker
Data Analysis
Requirements
  • 10+ years of experience in analytics, data strategy, or related roles, with at least 5 years in a leadership position.
  • Proven ability to drive strategic transformation and elevate analytics functions in complex, fast-paced environments.
  • Expertise in SQL and Python, data visualization tools (Looker, Tableau, etc.), and analytics best practices.
  • Strong experience working cross-functionally with Data Engineering and Data Science teams.
  • Exceptional ability to translate data into compelling narratives and actionable business strategies.
  • Experience managing and developing high-performing analytics teams.
  • Strong stakeholder management skills, with the ability to influence across all levels of the organization.
Responsibilities
  • Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership.
  • Leading and mentoring a team of CX Analytics Engineers to develop scalable reporting, automation, and self-service analytics solutions.
  • Partnering closely with Enterprise Data Engineering and Data Science to drive interdependent roadmaps, shared goals, and a cohesive data strategy.
  • Establishing best-in-class data governance, ensuring data integrity, accessibility, and usability across CX.
  • Translating business needs into analytics solutions that drive measurable improvements in customer experience, operational efficiency, and compliance effectiveness.
  • Driving a turnaround strategy to elevate CX Analytics as a key decision-making function from day one.
  • Advocating for CX data needs across the organization to ensure CX priorities are embedded in broader enterprise analytics initiatives.
Desired Qualifications
  • Experience in customer support, compliance, or operations analytics within fintech, crypto, or other regulated industries.
  • Familiarity with machine learning applications in CX and compliance contexts.
  • Previous experience leading a turnaround or transformation initiative in an analytics function.

Coinbase provides a platform for buying, selling, and storing digital currencies like bitcoin, ethereum, and litecoin. Users can create a digital wallet to manage their cryptocurrency transactions easily. The platform is designed to be user-friendly, making it accessible for both merchants and consumers. Unlike many competitors, Coinbase focuses on building trust with its users through reliable services and a straightforward interface. The company's goal is to create an open financial system that promotes innovation and equal opportunity in the digital currency space.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Coinbase's tokenized equities offer a new revenue stream, competing with Robinhood.
  • Expansion into Luxembourg positions Coinbase for favorable EU regulatory environments.
  • Coinbase's political involvement may shape favorable cryptocurrency regulations.

What critics are saying

  • Coinbase Payments may face competition from PayPal and Stripe.
  • Tokenized equities could attract regulatory scrutiny, impacting Coinbase's offerings.
  • Expansion in Luxembourg may be delayed by backlash against fast-track licenses.

What makes Coinbase unique

  • Coinbase offers a user-friendly platform for digital currency transactions.
  • Coinbase's partnership with Shopify expands its reach in the global payments market.
  • Coinbase's new Business platform targets startups and SMBs with tailored cryptocurrency solutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-2%
CoinDesk
Jun 18th, 2025
Coinbase Debuts Stablecoin Payment Stack Following Shopify Partnership

Coinbase has launched Coinbase Payments to expand into the global payments market using its Ethereum layer-2 network Base.

Fortune
Jun 18th, 2025
Exclusive: Crypto startup Nook raises $2.5 million from Coinbase Ventures, Defy.vc, and UDHC

Exclusive: crypto startup Nook raises $2.5 million from Coinbase Ventures, Defy.vc, and UDHC.

Crypto Briefing
Jun 17th, 2025
Coinbase plans to offer tokenized equities to rival Robinhood, Charles Schwab

Coinbase plans to offer tokenized equities to rival Robinhood, Charles Schwab.

The Globe and Mail
Jun 17th, 2025
Ubyx, The Stablecoin Clearing System Enabling Bank & Fintech Off-Ramps, Announces $10M Seed Led by Galaxy Ventures

NEW YORK, June 17, 2025 /CNW/ - Ubyx, the stablecoin clearing system that enables regulated banks and fintechs to redeem stablecoins at face value, today announced its $10M seed round led by Galaxy Ventures with participation from Coinbase Ventures, Founders Fund, VanEck, Mirana Ventures, LayerZero, Paxos, Boku, Payoneer, and Monerium.

The Star
Jun 14th, 2025
Exclusive-Crypto giants set for EU green light amid growing regulatory rift, sources say

The spokesperson said Luxembourg was a "high-bar, well respected global financial centre" and that Coinbase would hire more than 20 people there by the end of the year.