Field Aftersales Manager

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

We are currently seeking a Field Aftersales Manager to join our team.  In this role, you will provide aftersales parts and service support to assist Case IH and New Holland Agriculture dealers in improving the profitability of their dealerships and the company within their assigned territory.

The Field Aftersales Manager will work collaboratively and cross-functionally with the regional field team to drive parts and service capability within the CNH Dealer network.

Candidates must be located within the territory for this role (South Dakota, North Dakota).

• Deliver the Focused 5 Key Results and develop the 5 cultural beliefs within their teams, and improve upon goals from previous year. 
• Develop action plans and implement strategies to support and enhance the parts and service dealer capability within the assigned territory applying the defined Parts Performance Programs and Dealer Service Standards.
• Provide training and mentorship to dealers on parts and service standard processes, ensuring they have the knowledge and resources to meet customer needs efficiently.
• Collaborate with dealers to identify areas for improvement and implement action plans to optimize parts and service operations.
• Supervise and analyze parts sales performance, identifying opportunities for growth and implementing initiatives to drive sales revenue.
• Collaborate with the sales and marketing teams to develop promotional campaigns and programs to drive parts sales and increase market share penetration.
• Establish better integration between CNH and customers through frequent visits with dealers to improve relationships with major and potential customers
• Assist dealer to improve customer satisfaction scores with deployment of targeted training and standard processes, new product launches, special tooling, establish key customer relationships with targeted contact management, and identify strategic account management
• Act as a liaison between dealers and the company, communicating feedback, concerns, and suggestions to relevant departments to facilitate continuous improvement.
• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as DAR/PDI, technician recovery rate, Product Improvement Program completion, technician recruitment, connected and non-connected services growth, etc.
• Stay informed about industry trends, market dynamics, and competitor activities to advise strategic decision-making and maintain a driven edge.
• Provide regular reporting on key performance metrics, including parts sales, dealer service capability improvement initiatives, and customer satisfaction levels.

• Bachelor's Degree with at least 3 years of proven experience in sales, project management, or business development
• OR Associates degree with 6+ years of experience in sales, project management, or business development 
• OR High School Diploma/GED with 9+ years of experience in sales, project management, or business development
• Ability to travel frequently to visit dealers and attend industry events as needed (70%)
• Travel for this position may include up to three overnights per week

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information! 

The annual salary for this role is $80,000 - $105,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at [email protected].

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.