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Full-Time

Customer Operations Success Specialist

Posted on 6/14/2024

Xometry

Xometry

501-1,000 employees

AI-enabled on-demand manufacturing marketplace

Data & Analytics
Hardware
Industrial & Manufacturing
AI & Machine Learning
Design
Aerospace

Mid

Lexington, KY, USA

Category
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Communications
Requirements
  • Bachelor’s degree in business, engineering, or a related field
  • 3+ years experience in a customer-facing role, preferably in a technology or manufacturing environment
  • Strong interpersonal and communication skills
  • Excellent problem-solving abilities
  • Ability to work independently and collaboratively in a fast-paced environment
  • Familiarity with CRM systems and customer support tools
  • Strong organizational skills
Responsibilities
  • Guide new customers through the onboarding process
  • Provide training and support to help customers maximize the value of solutions
  • Serve as the primary point of contact for customer inquiries
  • Develop and maintain relationships with key stakeholders
  • Create and set up quotes for customers
  • Monitor customer usage metrics
  • Collaborate with internal teams
  • Gather customer feedback for product development
  • Stay up-to-date with industry trends

Xometry operates as a technologically advanced marketplace for on-demand manufacturing, specializing in services like CNC machining, 3D printing, and injection molding. This not only fosters a culture of technological excellence and precision but also positions the company as a key player in speeding up the manufacturing process with high-quality results. Employees can thrive in an environment that values innovative solutions and efficient production techniques, making it a commendable workplace for professionals passionate about manufacturing and technology.

Company Stage

Later Stage VC

Total Funding

$443.4M

Headquarters

North Bethesda, Maryland

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

25%

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces

INACTIVE