Applications Engineering Supervisor

Watts Water Technologies designs and manufactures products and solutions that promote the safety, efficiency, and control of water across commercial, residential, industrial, and municipal applications. Our mission is toensurethe Earth’s most precious resourcesremainsafer, cleaner, and more useful for our customers.

The Supervisor, Applications Engineering leads a team ofeight to twelveApplication Engineers responsible for delivering customer-focused technical solutions, product application guidance, and pre-sales engineering support.Expectationsinclude individual, customer-facing efforts, as well as leading the team. This role serves as a key interface between customers, sales, and engineering, ensuring that Watts products are properly specified, configured, and integrated to meet application requirements and evolve market needs.

The position balances hands-on technical leadership with team development, consistent, high-quality application engineering output while supporting business growth and customer satisfaction.The Supervisor partners closely with Product Management,NPDEngineering, andthe Supervisor ofTechnical Services to translate customer requirements into scalable solutions and actionable product insights.

Theideal candidate is a flexible, hands-on leader whoensures customer inquiries,productquestions,submittal packages, anddesign winsare handled accurately, professionally, and efficiently while driving continuous improvement in service quality, processes, and customer experience. 

This position reports to theManager ofProduct Applications and Supportand is remote.

RESPONSIBILITIES AND DUTIES:

• Schedule and manageapplication design andsupport coverage to meet service levels and ensure adherence to internal processes and compliance requirements.

• Lead, mentor, and develop a team of Application Engineers to deliver high-quality pre-sales engineering support and solution design.

• Manage team workload, prioritization, and response times to ensure alignment with business needs and service-level expectations.

• Provideexpert guidance on product selection, system configuration, and application design across commercial and industrial use cases.

• Support sales teams with technicalexpertise, including application reviews, proposal development, presentations, and customer engagements.

• Serve as the escalation point for complex application challenges, ensuringtimelyand effective resolution.

• Oversee development and validation of customer-specific solutions, ensuring compliance with applicable codes, standards, and performance requirements.

• Collaborate withvariousEngineeringteams (NPD/MFG)and Product Management to communicate customer needs, application trends, and opportunities for product improvement.

• Drive continuous improvement in application engineering processes, tools, and technical content to enhance efficiency and customer experience.

• Support installation and integration guidance, ensuring successful deployment and performance optimization of solutions.

• Oversee the creation of technical documentation, application guidelines, and training materials for internal and external stakeholders.

• Foster strong cross-functional relationships with sales, technical services, quality, and manufacturing teams.

• Maintain a customer-focused, collaborative, and continuousimprovementculture within the team.

• All other duties asrequired.

Required Qualifications

• Bachelor's degree in engineeringor a closely related technical field.

• Minimum of7yearsof experience in applications engineering, system design, or customer-facing technical roles.

• Strong background in product applications, system integration, and solution-based problem solving.

• Working knowledge of plumbing, HVAC, or fluid system applications; familiarity with applicable, North America model building codes(IPC/UPC/ICC)andproductstandards(ASSE, CSA, UL/FM)is a plus.

• Experiencesupporting sales channels with technicalexpertiseand customer engagement.

• Ability to manage projects or processes that span outside of immediate responsibilities and work independently with little supervision in an effectivemanner.

• Strong analytical, decision-making, and problem-solving skills.

• Excellent interpersonal, verbal, and written communication skills, with the ability to interact across all levels of the organization.

• Ability to manage multiple priorities, projects, and cross-functional initiatives in a dynamic environment.

• Proficiencywith CPQ/quotation tools and Microsoft 365 applications; SAP experience a plus.

• Self-motivated, proactive, and results-oriented with a strong customer focus.

• Demonstrates flexibility in work assignments to effectively meet the team’s needs.

• Mustbe authorized towork in the U.S. without requiring sponsorship.

General Applicable Company Competencies 

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, andTake Action. 

The expected salary range for this position is$112,000-128,000yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Working Conditions: 

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, trainings, or as otherwise required by Company management. Up to 15% additional travel, including customer visits, training events, and company meetings. 

Physical Requirements:Specific physical abilitiesrequiredfor this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability tooperatestandard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts mayterminatethe employment relationship at any time, with or without notice, and for any lawful reason.

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