Lead Service Technician

The Lead Service Technician is responsible for supporting the maintenance, repair, and rebuild of agricultural air seeding and precision planting equipment in both shop and field environments. This is a hands-on role focused on keeping equipment operating reliably and helping customers maximize performance during critical planting seasons.

This role works independently and collaboratively to ensure work is completed safely, efficiently, and to a high-quality standard.

In this lead role, the position provides day-to-day work guidance, helps set standards for quality, and supports other team members as needed. This role does not have formal supervisory responsibilities.

Travel Requirements

This role requires consistent weekly travel to customer locations to perform field service work. Team members are typically on the road Monday through Thursday, though travel schedules may be extended as needed to support customer demands.

Travel schedules may vary based on customer needs and seasonal demands. This role requires a high level of comfort working in field-based and travel-heavy environments.

Key Responsibilities

• Diagnose issues and complete repairs on air seeding and precision planting equipment.
• Disassemble, inspect, and reassemble mechanical components and systems.
• Perform field service work directly at customer locations.
• Safely operate hand tools, power tools, and diagnostic equipment.
• Drive company service vehicles to transport tools, parts, and equipment.
• Help coordinate daily service work and support team members in completing jobs.
• Communicate clearly with team members and leadership regarding repair status, priorities, and service needs.
• Maintain accurate documentation, including inventory usage, pictures, videos, and service records.
• Ensure work is completed safely, efficiently, and to a high-quality standard.
• Maintain accurate and organized work practices.
• Maintain a clean, safe, and professional work environment.

Who We're Looking For

This role is designed for someone who enjoys hands-on mechanical work, troubleshooting equipment, and solving real-world problems in the field. You will work alongside a team focused on delivering high-quality service and helping customers keep their equipment operating when it matters most.

We're looking for someone who takes initiative, demonstrates strong attention to detail, and is committed to producing high-quality work. This role requires someone who is dependable, adaptable, and able to take ownership of responsibilities while contributing to a team environment.

This role offers the opportunity to grow technical skills, support customers across the agricultural industry, and make a meaningful impact through quality service and problem solving.

This role requires regular travel and is best suited for someone who is comfortable working in a field-based and on-the-road environment.

Qualifications

• Experience working with agricultural or heavy equipment preferred.
• Strong mechanical aptitude and understanding of mechanical systems and repair practices.
• Proficiency with hand tools, power tools, and general shop equipment.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail, reliability, and work ethic.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to take initiative and support others in a team-based environment.
• Ability and willingness to travel weekly for field service work.
• Ability to lift up to 50 pounds and perform hands-on mechanical work.
• Valid driver's license with an acceptable driving record.
• Class A CDL preferred.
• Agricultural, farming, or equipment-related experience preferred.

Why This Role Matters

Red E's products help farmers maximize efficiency and productivity during planting operations. The Lead Service Technician plays a critical role in helping customers keep equipment operating reliably through preventative maintenance, diagnostics, repairs, and field support.

By delivering high-quality service and helping customers solve equipment challenges, this role directly contributes to customer success, equipment performance, and the continued growth of Red E. Through technical expertise, leadership, and responsive support, this position helps build trust with customers and reinforces Red E's commitment to excellence.

Red E offers more than a job—this role is an opportunity to be part of helping farmers feed the world. By delivering practical, high-performance solutions and supporting customers where they operate, this role contributes to improving farm operations, building long-term relationships, and making a difference every day.

Who We Are

Red E, LLC is a Fargo, North Dakota engineering-based company that specializes in the development, sales, and service of specialty products for agricultural equipment. As a fully integrated company with over 45 team members, we utilize the latest tools and technology to provide value-added parts and services to farmers around the world.

Red E has seen incredible growth in its 13-year history with notable achievements including No. 923 on the 2021 Inc. 5000 list of the fastest-growing private companies in America, No. 1962 in 2023, and the 2023 Small Business Persons of the Year for the State of North Dakota.

Red E offers more than a job—it's an opportunity to be part of helping farmers feed the world. Be part of a team that is ringing the bell of excellence and making a difference every day.

How We're Different

Plain and simple, it's our culture and drive for excellence. We are a closely knit team that strives to be the best we can be. In fact, a recent team member survey about our culture revealed key words like Family, Caring, Genuine, Team Focused, Collaborative, and Hard Working. We value and prioritize in-person collaboration at the office.

We strive to focus on the following four key areas to create an excellent workplace:

1. Leadership: Be the best example through servant leadership, allowing others to feel a sense of ownership and pride in what they do.
2. Purpose: Understand what we do and why we do it. Truly know we are making a difference and helping farmers feed people around the world while striving to bring the best products and services to the marketplace.
3. Opportunity: Continual improvement while identifying products and services that make a difference in people's lives.
4. Growth: If we aren't growing, we aren't winning.

In addition to great co-workers and a strong company culture, Red E provides eligible team members with:

• 401(k) Retirement Plan with Company Match.
• Health, Dental, and Vision Insurance Plan Options.
• Life and Disability Insurance Plan Options.
• Supplemental Voluntary Benefits.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Volunteering Time.
• Matching Charitable Gift Fund.
• Quarterly Team Building Events.
• Modified Flex Time Plan.
• Annual Profit Sharing.

Relocation Assistance

This position may be eligible for relocation assistance of up to $8,000.

To learn more about our organization, check out our YouTube Video and Facebook pages!

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