Full-Time
Business Systems Architect
Posted on 8/15/2025
TeleTracking
201-500 employees
Real-time patient flow management software
No salary listed
No H1B Sponsorship
Pittsburgh, PA, USA
Hybrid
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 Data & Analytics (1) |
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- Assess and propose suitable technology solutions and tools to address business needs effectively.
- Design and review systems advising architecture, risks, costs, and impact on business processes and goals.
- Work with business partners and cross-functional teams to understand business requirements and translate those to technical requirements and system architecture design.
- Work with the business to onboard and implement new applications when required to meet business needs.
- Ensure adherence to software development best practices, coding standards, and quality assurance processes.
- Utilize automation platforms to streamline processes and optimize workflows; ensure seamless integrations across enterprise systems.
- Support security measures to protect sensitive data within applications.
- Manage risks and issues, develop mitigation plans, and escalate as appropriate.
- Leverage SQL and enterprise data warehousing to support data-driven decision-making and enhance reporting capabilities.
- Provide technical guidance to project teams; lead medium-sized projects, ensuring timely delivery and completion of all required artifacts.
- Conduct root cause analysis and resolve multi-system, high-severity support issues; ensure enterprise system performance and reliability.
- Perform system performance analysis, identifying areas for optimization and improvement.
- Create and maintain documentation such as architecture diagrams and roadmaps.
- Stay up to date on emerging industry trends and adapt system designs to maintain innovative solutions.
- Assess and propose suitable technology solutions and tools to address business needs effectively.
- Design and review systems advising architecture, risks, costs, and impact on business processes and goals.
- Work with business partners and cross-functional teams to understand business requirements and translate those to technical requirements and system architecture design.
- Work with the business to onboard and implement new applications when required to meet business needs.
- Ensure adherence to software development best practices, coding standards, and quality assurance processes.
- Utilize automation platforms to streamline processes and optimize workflows; ensure seamless integrations across enterprise systems.
- Support security measures to protect sensitive data within applications.
- Manage risks and issues, develop mitigation plans, and escalate as appropriate.
- Leverage SQL and enterprise data warehousing to support data-driven decision-making and enhance reporting capabilities.
- Provide technical guidance to project teams; lead medium-sized projects, ensuring timely delivery and completion of all required artifacts.
- Conduct root cause analysis and resolve multi-system, high-severity support issues; ensure enterprise system performance and reliability.
- Perform system performance analysis, identifying areas for optimization and improvement.
- Create and maintain documentation such as architecture diagrams and roadmaps.
- Stay up to date on emerging industry trends and adapt system designs to maintain innovative solutions.
- Strong understanding of software development methodologies, design patterns, and best practices.
- Experience with cloud-based platforms and services (e.g., AWS, Azure).
- Excellent problem-solving and analytical skills, with the ability to find innovative solutions to complex technical challenges.
- Strong communication and leadership skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
- Ability to translate business requirements into system design documents.
- Deep troubleshooting experience.
- Understanding of SaaS technology.
- Ability to explain technical concepts in simple terms to communicate to a broad set of audiences.
- Excellent written and presentation skills.
- API development experience.
- Experience with Work Management Platform such as Jira.
- Experience with an Integration Platform such as Workato, FiveTran, MuleSoft, Microsoft Power Platform.
- Experience with Cloud Data Warehouse Platforms such as Snowflake, Amazon Redshift.
- Experience with Diagram Tools such as Microsoft Visio, Draw.io
- Experience with data modeling, database design, and data management strategies.
- Experience applying process improvement methodologies such as Six Sigma.
- Bachelor's Degree Information Technology or equivalent combination of education and work experience required
- 7+ years of cross-functional business experience
- 7+ years of information technology experience including business analysis, system administration, and support
TeleTracking delivers cloud-based SaaS tools that optimize patient flow and capacity in healthcare systems. The platform offers real-time dashboards for patient census, bed availability, and other capacity metrics, helping hospitals and post-acute facilities move patients efficiently and reduce wait times. Real-time data and analytics support admissions, discharges, transfers, and bed management, especially during high-demand periods like pandemics. The goal is to minimize delays and improve patient care by ensuring capacity is used effectively and patients receive timely access to the right care.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$62M
Headquarters
Pittsburgh, Pennsylvania
Founded
1991
Simplify's Take
What believers are saying
- Palantir partnership June 6, 2025, adds AI Foundry for predictive staffing insights.
- Anita Dressel appointed President October 10, 2024, drives EMR interoperability automation.
- Upstate partnership proves financial ROI via optimized patient processes.
What critics are saying
- Palantir overshadows Operations IQ, commoditizing TeleTracking software in 12-24 months.
- Epic bundles capacity tools into EMRs, eroding standalone SaaS demand in 6-18 months.
- Qventus AI analytics outperform legacy systems, stealing contracts in 12-18 months.
What makes TeleTracking unique
- TeleTracking pioneered patient flow management since 1991, predating industry concepts.
- Operations IQ integrates RTLS for real-time hospital logistics and bed management.
- Capacity IQ launched October 24, 2024, as SaaS for advanced capacity optimization.
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Benefits
Medical/dental/vision 100% paid premiums
Pet insurance
TeleWellness program
Employee assistance program
Gym discount
401(k) match requires no vesting
Identity theft protection
Flexible spending accounts
Opportunities for internal career growth
Tuition reimbursement
TeleUniversity
100% paid parental leave
Disability leave
Generous PTO + 9 paid holidays
Paid volunteer time
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -6%TeleTracking is proud to sponsor and speak at the AI Horizons Pittsburgh Summit.
TeleTracking is proud to exhibit and speak at the Becker's Health IT Conference in Chicago!
ANN ARBOR, Mich., July 22, 2025 /PRNewswire/ - BioVigil, the leader in electronic hand hygiene technology solutions for healthcare facilities, has hired Jason Tercek as Chief Operating Officer.
Palantir + TeleTracking Partner to Power Smarter Hospital Operations. by Fred Pennic 06/06/2025 Leave a Comment. What You Should Know: – TeleTracking Technologies, the market leader in Healthcare Operations Platforms, and Palantir Technologies, a leader in artificial intelligence systems announced a strategic partnership aimed at transforming operational decision-making in healthcare and delivering long-term value to providers globally.– The collaboration will integrate TeleTracking’s industry-leading platform, Operations IQ, with Palantir’s advanced analytics and AI-powered operating system, Palantir Foundry and AIP. The goal is to deliver a next-generation solution that provides hospitals and health systems with near real-time, actionable insights to optimize staffing, accelerate decisions, and center every action around the patient.Empowering Data-Driven Decision-MakingHospitals and health systems are under continuous pressure to expand capacity, improve care coordination, and operate more efficiently without increasing their physical footprint. The integration of TeleTracking’s operational workflow expertise with Palantir’s decision intelligence will empower healthcare providers to:Seamlessly integrate clinical, operational, financial, workforce, and third-party data.Leverage predictive forecasting and demand modeling to manage capacity, staffing, and resources.Enable visibility and near real-time situational awareness across entire regions or systems.Drive enterprise-wide optimization of key resources and maximize patient flow through operational Command Centers.Utilize the unique operational data of TeleTracking, combined with the Palantir AI-native platform, to automate operational processes.Reduce the burden on staff and caregivers while improving patient and financial outcomes.“This partnership with TeleTracking represents the AI revolution in healthcare we are in the midst of—where we continue to move closer to a world where all hospitals and health systems are embracing, implementing and operating with an AI-powered approach, helping to streamline operations allowing for increased focus on providing the best level of care,” said Alex Karp, CEO at Palantir
Through its partnership with TeleTracking, Upstate has proven the financial return on investment (ROI) of its operations platform, helping them better serve patients while optimizing internal processes.