Full-Time

Customer Success Manager

NYC

Updated on 4/29/2024

Pigment

Pigment

201-500 employees

All-in-one business planning platform


Senior

New York, NY, USA

Required Skills
Sales
Requirements
  • Significant experience in account management, sales, or professional services at a software/SaaS company
  • Proven track record of building strong C-level executive relationships
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards
  • Experience deploying SaaS platforms across enterprise organizations
  • Strategic thinker comfortable in a fast-paced startup environment
  • Ability to adapt to rapidly changing products and customer needs
  • Experience meeting multiple objectives in an entrepreneurial environment
  • Fluency in English
  • BA/BS degree required, MBA or other relevant advanced degree preferred
Responsibilities
  • Manage and maintain customer relationships to ensure high adoption and business value
  • Manage customer implementations and drive adoption of the platform
  • Develop trusted advisor relationships with customer executive sponsors
  • Establish measurable goals and KPIs for customer accounts
  • Navigate through multiple departments to expand use cases and business value
  • Deliver presentations, trainings, and creative solutions
  • Lead the development of the Pigment community through thought leadership
  • Work closely with the product team on the product vision and roadmap

This business planning platform empowers finance and revenue teams with real-time planning, scenario modeling, and superior decision-support capabilities. Its use of advanced forecasting technologies positions it as a leader in helping organizations enhance strategic decision-making. Working here offers a dynamic environment where you can contribute to redefining financial strategizing and operational excellence for businesses globally.

Company Stage

Series D

Total Funding

$404.2M

Headquarters

Paris, France

Founded

2019

Growth & Insights
Headcount

6 month growth

25%

1 year growth

43%

2 year growth

113%