Provider Support Specialist
Posted on 3/31/2023

51-200 employees

Digital nutrition platform
Company Overview
Foodsmart is on a mission to alleviate the world of chronic conditions through one simple thing that is fundamental to all of our lives: food. Foodsmart's telenutrition program, backed by their healthy food marketplace, makes healthy eating personalized, convenient, and affordable.
Remote • United States
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Bachelor's degree in a relevant field (Healthcare Administration, Healthcare, Public Health)
  • 0-2 years of experience in a provider relations or customer service role
  • Knowledge of healthcare industry
  • Positive demeanor especially when facing hard problems
  • Strong organizational skills
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Strong problem-solving skills and attention to detail
  • Proficient in Google Suite
  • Experience working in a remote environment is a plusAbility to work in the U.S
  • Serve as the main point of contact for support and questions for our Provider Network
  • Handle inbound emails from providers and provide timely, attentive, and upbeat support for any issues or questions they have in a manner that reflects positively on Foodsmart Nutrition Network
  • Assist providers in navigating the Foodsmart platform and Foodsmart Nutrition Network telehealth processes
  • Work with internal teams to resolve provider issues in a timely and effective manner
  • Collaborate with Provider team to identify and resolve provider-related issues
  • Assist with the creation and management of provider accounts across vendors
  • Identify opportunities to improve provider satisfaction and retention
  • Participate in special projects and perform other duties as assigned
  • You thrive in a team setting and love helping people
  • You are a great listener and are oriented towards solving problems in a friendly and efficient manner
  • You want to contribute to the behind-the-scenes success of Foodsmart by supporting our providers
  • You are looking for an entry-level, individual contributor role
Desired Qualifications
  • Active credentialing as a Registered Dietitian by the Commission on Dietetic Registration (CDR)
  • Experience in telehealth or digital health