Responsibilities

• Serve as the main point of contact for support and questions for our Provider Network
• Handle inbound emails from providers and provide timely, attentive, and upbeat support for any issues or questions they have in a manner that reflects positively on Foodsmart Nutrition Network
• Assist providers in navigating the Foodsmart platform and Foodsmart Nutrition Network telehealth processes
• Work with internal teams to resolve provider issues in a timely and effective manner
• Collaborate with Provider team to identify and resolve provider-related issues
• Assist with the creation and management of provider accounts across vendors
• Identify opportunities to improve provider satisfaction and retention
• Participate in special projects and perform other duties as assigned

Required Skills

• Bachelor’s degree in a relevant field (Healthcare Administration, Healthcare, Public Health)
• 0-2 years of experience in a provider relations or customer service role
• Knowledge of healthcare industry
• Positive demeanor especially when facing hard problems
• Strong organizational skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong problem-solving skills and attention to detail
• Proficient in Google Suite
• Experience working in a remote environment is a plusAbility to work in the U.S.

Preferred Skills

• Active credentialing as a Registered Dietitian by the Commission on Dietetic Registration (CDR)
• Experience in telehealth or digital health

You will succeed in this position if:

• You thrive in a team setting and love helping people
• You are a great listener and are oriented towards solving problems in a friendly and efficient manner
• You want to contribute to the behind-the-scenes success of Foodsmart by supporting our providers
• You are looking for an entry-level, individual contributor role