Implementation Manager
Posted on 3/15/2023
INACTIVE
HqO

51-200 employees

Workplace experience platform
Company Overview
HqO is on a mission to make the workplace a human place. HqO is composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making.
Real Estate

Company Stage

Series D

Total Funding

$169.7M

Founded

2018

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-7%

2 year growth

-24%
Locations
Dorchester, Boston, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Product Design
Requirements
  • 5+ years of relevant professional experience managing enterprise customers. SaaS Project Management and/or Commercial Real Estate experience preferred
  • Strong organizational skills and must be detail oriented
  • Passion for technology and for being a part of a fast-growing company
  • Self-motivated and driven by successfully executing high-quality work in alignment with customer goals and Tenant Experience Best Practices
  • Possess empathy and love for customers!
  • Strong written and verbal communication skills
  • Natural problem solver
  • Possess both technical and business acumen
  • Comfortable with ambiguity, uncertainty, and autonomy
  • Quick learner, always looking to learn more!
  • A team player. We're a typical startup. We roll up our sleeves and do what has to be done to provide the best possible experience for our customers
Responsibilities
  • Own and drive the process of getting a customer from purchase to launch, working closely with your customers daily, delivering value, and helping them achieve their goals
  • Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs
  • Manage the implementation of ongoing third-party integrations
  • Communicate proactively and effectively with Engineering, Product, Design, Customer Success, and the Customer to drive progress, spotting gaps and misalignment that could delay project deliverables
  • Identify and work through technical roadblocks preventing customers from meeting project requirements
  • Project manage the app build process
  • Administrator product training to customer stakeholders
  • Proactively remove blockers to success
  • Implement creative and innovative solutions to problems