Full-Time

IT Manager

Posted on 9/12/2025

Customer.io

Customer.io

501-1,000 employees

Marketing automation platform for personalized messaging

Compensation Overview

$120k/yr

Remote in USA

Remote

Candidates must be located in the Americas.

Category
IT & Security (1)
Requirements
  • 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company, with experience in IT support, systems administration, and security.
  • Hands-on experience with cloud-first environments, IAM, zero-trust principles, endpoint security, and data loss prevention.
  • Proven ability to partner across business functions to implement systematic, efficient, and secure workflows.
  • Strong influencing skills—able to drive alignment and adoption without direct authority.
  • Curiosity and openness to emerging technologies, including AI and automation, to improve IT efficiency and employee experience.
  • Hands-on experience with SaaS IT tools (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf, Kandji, Intune).
  • Familiarity with security frameworks (NIST, CIS Controls) and compliance/audit preparation (SOC 2, ISO, HIPAA).
  • Experience with security incident response, risk assessment, and remediation planning.
  • Excellent troubleshooting skills on macOS and Windows systems.
  • A collaborative, customer-first mindset, focused on making the employee experience seamless and secure.
Responsibilities
  • Lead the design and execution of IT systems and processes, with a focus on security, scalability, and employee experience.
  • Partner across teams to review workflows, identify improvement opportunities, and implement solutions that enable rapid organizational growth.
  • Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees.
  • Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows, ensuring employees have timely access to the right tools and systems.
  • Maintain and evolve IT infrastructure, including user management, device compliance, endpoint protection, and security policy enforcement via MDM tools.
  • Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems.
  • Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR).
  • Proactively identify and remediate vulnerabilities across company-managed systems and applications.
  • Align IT strategy with broader business priorities and help translate technical initiatives into tangible business impact.
Desired Qualifications
  • Curiosity and openness to emerging technologies, including AI and automation, to improve IT efficiency and employee experience.

Customer.io offers a marketing automation platform that helps businesses engage customers across the lifecycle with personalized, data-driven messages. It collects real-time event data, segments audiences by behavior, and delivers targeted messages across channels, including A/B testing and revenue-focused metrics. Compared with competitors, it emphasizes behavior-based messaging, measurable outcomes, and strong API integrations plus professional services for setup and optimization. The goal is to improve customer engagement and drive revenue for SaaS, e-commerce, and other online services.

Company Size

501-1,000

Company Stage

Seed

Total Funding

$9.9M

Headquarters

Portland, Oregon

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Vision Pro adoption accelerates spatial computing budgets as early-mover in VR engagement.
  • WhatsApp and LINE expansion captures omnichannel demand from global brands consolidating vendors.
  • Goals and Universal Search features improve ROI visibility, justifying marketing spend increases.

What critics are saying

  • Apple iOS 20 privacy restrictions eliminate JavaScript tracking, destroying real-time segmentation engine.
  • Braze's 40% larger customer base and superior omnichannel capabilities drive enterprise churn.
  • HubSpot's free tier triggered emails undercut Customer.io's SMB subscriptions by 20% annually.

What makes Customer.io unique

  • First customer engagement platform integrating with Apple Vision Pro for VR marketing.
  • AI Agent and LLM Actions enable autonomous campaign optimization across omnichannel messaging.
  • Real-time behavioral segmentation triggers personalized messages across email, SMS, push, in-app.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Health Insurance

401(k) Company Match

Healthy Lifestyle Budget

Remote Work Options

Co-working Space Rental Reimbursement

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-1%
Yodel Mobile
Aug 6th, 2025
Is your app's retention strategy actually working? - Webinar

That's why Yodel Mobile Ltd. is teaming up with the experts at Customer.io for a live webinar packed with actionable strategies to help you build smarter post-install journeys that keep users around.

BeInCrypto
Jan 13th, 2025
7 Millones De Emails De Usuarios De Opensea Son Expuestos: Alerta Máxima Por Amenazas De Phishing

El director de seguridad de la información (CISO) de SlowMist informó que una violación de 2022 que involucró datos de usuarios del marketplace NFT OpenSea ha llevado ahora a la exposición pública completa de la información filtrada.La violación, que ocurrió en junio de 2022, involucró 7 millones de direcciones de correo electrónico de usuarios de OpenSea.Usuarios de criptomonedas están en riesgo tras filtración de 7 millones de correos electrónicos de OpenSeaEn un tweet del 13 de enero, el director de seguridad de la información (CISO) de la firma de seguridad blockchain SlowMist dijo que las direcciones de correo electrónico filtradas ahora se han hecho públicas. “¿Recuerdan el ataque al proveedor de servicios de correo de OpenSea en 2024 que llevó a la filtración de correos electrónicos? Las direcciones de correo electrónico filtradas ahora se han publicitado completamente después de múltiples diseminaciones. Por favor, estén al tanto de los riesgos asociados con correos electrónicos de phishing y otros posibles ciberataques”, dijo el ejecutivo de SlowMist. Según una captura de pantalla compartida por el ejecutivo, los correos electrónicos del ex-CEO de Binance, CZ, también fueron filtrados.Captura de pantalla mostrando los detalles de CZ en los datos filtrados. Fuente: 23pdsLa violación inicial en 2022 fue causada por un empleado de Customer.io, el servicio de automatización de correos electrónicos utilizado por OpenSea. Según se informa, el empleado explotó su acceso a los datos de los usuarios y los compartió con una parte externa, lo que llevó a la filtración. OpenSea respondió en ese momento advirtiendo a los usuarios sobre la amenaza de phishing y aconsejando precaución al interactuar con correos electrónicos no solicitados.Aunque la violación ocurrió hace casi tres años, los datos expuestos permanecieron sin divulgarse hasta hace poco

CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users' Leak Resurfaces

23pds, the pseudonymous Chief Information Security Officer (CISO) at blockchain security firm SlowMist, has raised concerns about potential phishing attacks targeting more than seven million OpenSea users whose emails were leaked in a June 2022 breach.23pds stated:“Remember the attack on the OpenSea mail service provider in 202[2] that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple dissemination.”According to 23pds, the exposed data includes the email addresses of high-profile figures in the crypto industry, such as prominent companies, influencers, and key opinion leaders (KOLs).They noted that this poses significant risks to privacy and asset security in the crypto sector. A screenshot shared by the CISO even revealed that Binance’s former CEO Changpeng Zhao’s email address was among the compromised data.The data breach traces back to 2022, when an employee of OpenSea’s email vendor, Customer.io, improperly accessed and shared user email addresses with an unauthorized party.At the time, OpenSea assured users that only those who subscribed to emails or newsletters were affected and urged caution against phishing attempts.Phishing threats23pds noted that the public exposure of these emails amplifies concerns about phishing attacks. They added:“Please be aware of the risks associated with phishing emails and other potential cyberattacks.”To safeguard against potential attacks, blockchain security firm SlowMist advised affected users to adopt robust security practices. These include using strong, unique passwords, storing them in password managers, and enabling two-factor authentication (2FA) with authenticator apps instead of SMS.SlowMist stated:“We also recommend that users use two-factor authentication (2FA) whenever possible, recommending an authenticator app over SMS-based 2FA, and said to keep device software updated.”These warnings are unsurprising, considering a Scam Sniffer report highlighted that phishing attacks by crypto wallet drainers caused an estimated $500 million in losses in 2024. This marked a 67% increase from the total incidents in 2023 and affected over 330,000 addresses.Mentioned in this article

CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users’ Leak Resurfaces

23pds, the pseudonymous Chief Information Security Officer (CISO) at blockchain security firm SlowMist, has raised concerns about potential phishing attacks targeting more than seven million OpenSea users whose emails were leaked in a June 2022 breach.23pds stated:“Remember the attack on the OpenSea mail service provider in 202[2] that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple dissemination.”According to 23pds, the exposed data includes the email addresses of high-profile figures in the crypto industry, such as prominent companies, influencers, and key opinion leaders (KOLs).They noted that this poses significant risks to privacy and asset security in the crypto sector. A screenshot shared by the CISO even revealed that Binance’s former CEO Changpeng Zhao’s email address was among the compromised data.The data breach traces back to 2022, when an employee of OpenSea’s email vendor, Customer.io, improperly accessed and shared user email addresses with an unauthorized party.At the time, OpenSea assured users that only those who subscribed to emails or newsletters were affected and urged caution against phishing attempts.Phishing threats23pds noted that the public exposure of these emails amplifies concerns about phishing attacks. They added:“Please be aware of the risks associated with phishing emails and other potential cyberattacks.”To safeguard against potential attacks, blockchain security firm SlowMist advised affected users to adopt robust security practices. These include using strong, unique passwords, storing them in password managers, and enabling two-factor authentication (2FA) with authenticator apps instead of SMS.SlowMist stated:“We also recommend that users use two-factor authentication (2FA) whenever possible, recommending an authenticator app over SMS-based 2FA, and said to keep device software updated.”These warnings are unsurprising, considering a Scam Sniffer report highlighted that phishing attacks by crypto wallet drainers caused an estimated $500 million in losses in 2024. This marked a 67% increase from the total incidents in 2023 and affected over 330,000 addresses.Mentioned in this article

BeInCrypto
Jan 13th, 2025
7 Million Opensea Emails Exposed: Crypto Community On High Alert For Phishing Threats

SlowMist’s chief information security officer (CISO) reported that a 2022 breach involving NFT marketplace OpenSea’s user data has now led to the full public exposure of the leaked information.The breach, which occurred in June 2022, involved 7 million email addresses of OpenSea users.Crypto Users at Risk After 7 Million OpenSea Emails Go PublicIn a tweet on January 13, blockchain security firm SlowMist’s chief information security officer (CISO) said that the leaked email addresses have now been made public. “Remember the attack on the OpenSea mail service provider in 2024 that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple disseminations. Please be aware of the risks associated with phishing emails and other potential cyberattacks,” the SlowMist exec said. According to a screenshot shared by the exec, former Binance CEO CZ’s emails were also leaked.Screenshot Showing CZ’s Details in Leaked Data. Source: 23pdsThe initial breach in 2022 was caused by an employee of Customer.io, the email automation service used by OpenSea. The employee reportedly exploited their access to user data and shared it with an external party, leading to the leak. OpenSea responded at the time by warning users of the phishing threat and advising caution when interacting with unsolicited emails.Although the breach happened nearly three years ago, the exposed data remained undisclosed until recently

INACTIVE