Senior Outbound Product Manager

Job Description

The CRM & Industry Workflow Public Sector Industry Outbound Product Management team is seeking an experienced Product Manager to support the expansion of Public Sector Digital Services (PSDS) into new government mission areas. PSDS is a robust customer service management solution designed to meet the unique needs of federal, state, and local agencies as they work to fulfill their missions.

We're looking for someone with strong go-to-market and product enablement expertise—someone who can create and execute strategies for comprehensive solutions that address the complex needs of both constituents and the agencies that serve them.

What you’ll do in this role:

• Develop high-quality enablement content that communicates the value of product innovations, with a focus on government data models and mission-driven applications

• Gain a deep understanding of customer use cases and success metrics to help shape product roadmaps

• Create best-practice resources, including early product demos, to encourage adoption by customers and partners

• Serve as a trusted advocate for the CRM product vision with industry influencers, strategic partners, and pundits

• Collaborate with government agencies around the world and contribute to meaningful mission outcomes

• Work closely with teams across Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, and go-to-market plans

• Lead cross-functional efforts to achieve shared goals

Qualifications

This role requires passing the ServiceNow USFedPASS background screening, which includes a credit check, criminal and misdemeanor check, and drug test. Employment is contingent upon successful completion of the screening. Due to federal requirements, applicants must be U.S. citizens, naturalized citizens, or Permanent Residents with a green card.

• 5+ years of experience in Product Management or related fields, ideally with a focus on CRM applications for public sector (federal, state, or local)

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• Familiarity with ServiceNow or other enterprise CRM platforms (e.g., Salesforce, Pegasystems, Appian, Microsoft) is a plus

• Experience working directly with government agencies

• Strong understanding of government structures, processes, and operations

• Demonstrated ability to translate technical capabilities into business value and craft compelling product messaging

• Excellent verbal and written communication skills, including experience leading sessions, hosting webinars, and influencing stakeholders across time zones

• Strategic thinker with a systems mindset—someone who enjoys solving complex puzzles

• Action-oriented and hands-on, with a strong drive to succeed in a competitive market

• Strong interpersonal and collaboration skills for working with customers, leadership, cross-functional teams, and external partners

Preferred Qualifications:

• Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture is a plus

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.