Supervisor CBO

INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Supervisor CBO in Oklahoma City, OK.  In this position, you’ll work Full-time with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our increased compensation plans and recently enhanced benefits package for all eligible caregivers such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

Supervises the collection, posting, customer service, and/or billing personnel for the Central Billing Office. Assures that all personnel are performing at an acceptable level to produce maximum quality and volume of work. Acts as a liaison for hospital and rural patients, to interpret and explain insurance information, financial data, and to resolve billing and other issues. Oversees contacts with insurance companies, patients, guarantors, and various other parties regarding balances due. Initiates adjustments and write-offs of various types. Reviews financial statements and provides updates regarding charity status for patients. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

• Previous supervisory experience in a customer service or healthcare environment preferred. 
• Must be able to communicate with others effectively in English (verbal/written).

The CBO Supervisor responsibilities include, but are not limited to, the following: 

• Supervises billing, collections, posting, and customer service personnel including performance management. 
• Initiates the hiring process, including interviewing, hiring and training. 
• Ensures all billing and collection is done accurately and timely. 
• Coaches employees and handles corrective action if warranted as set in policy. 
• Provides customer service and/or telephone coverage for patients. 
• Initiates telephone calls to insurance companies, patients, guarantors, and various other parties to assure maximum reimbursement. 
• Makes determination for proper write-off action, (collection agencies, bankruptcies, contract adjustments). 
• Evaluates financial statements and makes determination as to qualification for charity. 
• Analyzes credit balances and makes determination as to where the refund needs to be sent and who it needs to be issued to. 
• Participates in the development and implementation of strategies that integrate all Business Office and Managed Care activities for the INTEGRIS Health system. 
• Collaborates with Contracting Revenue Cycle Management to identify and rectify potential or actual barriers in meeting contractual obligations regarding precertification, referral, and utilization review purposes. 

Reports to Operations Manager, Billing Manager, Collection Manager or Director of Patient Financial Services. 

Accountable for customer service, hospital reimbursement, agency referrals and overpayments. 

Accountable for insurance billing and follow up to assure maximum reimbursement for INTEGRIS Health patients. 

This position may have additional or varied physical demand and/or respiratory fit test requirements. 

Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. None. 

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.