Full-Time

Sr. Engineer

IAM Support, Federal Operations

Posted on 5/16/2024

Saviynt

Saviynt

501-1,000 employees

Cloud-based enterprise identity management solutions

Senior

Remote in USA

Required Skills
Datadog
Kubernetes
Microsoft Azure
MySQL
Postman
SQL
AWS
Perl
JIRA
Elasticsearch
REST APIs
Development Operations (DevOps)
Splunk
Linux/Unix
Requirements
  • Resolve technical issues through debugging, research, and investigation
  • Provide support for the system within agreed service levels
  • Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
  • Provide technical oversight on P1/SEV1 incidents
  • Attend customer-facing status calls daily/weekly, when appropriate
  • Train, mentor, and host workshops for engineers on emerging technology, processes, or level up new hires
  • Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
  • Help with operations after go-live, ensuring SLAs are adhered to and met
  • Work closely with business, Engineering, Infrastructure/DevOps, and Security teams on activities related to supporting the IAM service offerings
  • Follow approved life cycle methodologies
  • Create knowledge documentation for testing, troubleshooting, mitigation, and resolution
Responsibilities
  • Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field
  • 4-5 years of customer-facing Technical Support (in FedRAMP environment preferred) OR 3-4 years of industry experience in the administration of Identity Management and Governance products in design, development, customization, configuration, and deployment
  • 1-2 years as a technical lead and mentor or trainer
  • Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc
  • Experience with log analysis using tools such as Observe, Splunk, Loggly, etc
  • Understanding of SLAs and the importance of meeting SLAs
  • Ability to provide 24/7 on-call support as an SME (on a rotational basis)
  • Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
  • Ability to excel in a team-oriented, project-based work environment
  • Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
  • Strong interpersonal and business communication skills
  • Must be able to thrive in a fast-paced, high-energy environment
  • Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
  • Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents
  • Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman
  • Experience with cloud platforms (AWS, Azure) and use of Elasticsearch
  • Experience in Unix Shell/Perl scripting
  • Knowledge of Microservices (Kubernetes or Spring Cloud)
  • Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc)
  • U.S. Citizenship is required.

Saviynt offers an Enterprise Identity Cloud solution, integrating technologies such as identity governance, application access governance, and privileged access management to address security and compliance challenges for modern enterprises' cloud scalability and security needs. The platform provides granular application access, cloud security, and privileged access management, catering to the complexities of modern enterprise security and compliance requirements.

Company Stage

Series A

Total Funding

$375M

Headquarters

El Segundo, California

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

-2%
INACTIVE