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Full-Time

Senior UX Designer

Servicing

Confirmed live in the last 24 hours

Upstart

Upstart

1,001-5,000 employees

AI lending marketplace connecting consumers and banks

Consumer Software
Fintech

Compensation Overview

$161.1k - $224.5kAnnually

+ Bonus + Equity Compensation

Senior

Remote in USA

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Figma
Data Analysis
Requirements
  • 4+ years experience designing and launching high quality digital products
  • Strong portfolio showcasing user centered design Process and UX skills
  • Highly skilled with Figma and similar design tools
  • Highly skilled at research and experimentation, and at analyzing data and usage patterns.
  • Clear communicator and collaborator who is comfortable giving and taking design feedback, presenting to stakeholders and driving consensus around a common goal
  • Bachelor's or Master's degree in design-related or engineering-related field
Responsibilities
  • You will develop wireframes, interactive prototypes, and design mockups to communicate design ideas clearly and effectively to cross-functional teams.
  • You will drive user research & analysis by conducting user research, including interviews, surveys, and usability tests, and gathering insights into customer needs, behavior, and pain points in servicing workflows.
  • You will create and maintain user journey maps, personas, and service blueprints to guide design decisions and identify opportunities for improvement.
  • You will work closely with product managers, developers, and stakeholders to define project goals, propose design solutions, and ensure feasibility and alignment with technical requirements.
  • You will conduct usability tests on new and existing features to evaluate the effectiveness of design solutions and iteratively improve the user experience.
  • You will create an amazing user experience that ensures the visual design aligns with the overall user experience vision and brand guidelines.
  • You will leverage quantitative and qualitative data from customer feedback, analytics, and A/B testing to inform design decisions and continuously optimize user interactions.
  • You will ensure that designs are accessible and inclusive, adhering to best practices and relevant standards.
  • You will contribute to and maintain a design system that ensures consistency and scalability across all servicing products and platforms.

Upstart connects consumers with banks and credit unions through its AI-driven lending marketplace. The platform uses advanced AI models to assess borrowers' creditworthiness, allowing lenders to approve more loans at lower rates without bias based on race, age, or gender. Borrowers benefit from a digital-first experience, with over 80% receiving instant approval without needing to provide documentation. Upstart offers various financial products, including personal loans, automotive loans, home equity lines of credit, and small-dollar relief loans. What sets Upstart apart from its competitors is its focus on using AI to enhance the lending process, making it faster and more accessible. The company's goal is to improve access to credit for all consumers while ensuring a fair lending process.

Company Stage

Series D

Total Funding

$244.1M

Headquarters

San Mateo, California

Founded

2012

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-4%

2 year growth

-17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Upstart's Model 15.0 shows a significant 15% improvement in accuracy, indicating strong technological advancements.
  • The company's expansion into home equity lines of credit (HELOC) opens new revenue streams and market opportunities.
  • Partnerships with credit unions like Diamond, Seattle, and Kaua'i Federal Credit Unions highlight Upstart's growing influence in the financial sector.

What critics are saying

  • Upstart has faced significant funding challenges, leading to layoffs and potential instability.
  • The company's stock has experienced a dramatic 94% plunge, raising concerns about its financial health.

What makes Upstart unique

  • Upstart leverages advanced AI algorithms to offer personalized lending solutions, setting it apart from traditional lenders.
  • The company's Recognized Customer Personalization (RCP) tool allows banks to customize loan offers, enhancing customer satisfaction and engagement.
  • Upstart's partnerships with multiple credit unions demonstrate its ability to integrate seamlessly into existing financial ecosystems.

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