Onboarding Consultant
Posted on 4/4/2023
British Columbia, Canada • Vancouver, BC, Canada
Experience Level
Desired Skills
  • 3 + years of experience in customer facing roles in technology industry required; restaurant experience a plus
  • Bachelor's degree or equivalent experience required
  • Previous POS systems experience experience preferred
  • Proven track record of success in delivering complex projects in the technology industry, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
  • Ability to manage ambiguity and operate independently
  • Bright, self-starter with a growth mindset
  • Bias for action; performance driven with the confidence to operate independently
  • Excellent communication (written & verbal) and influencing skills
  • Strong values and high personal integrity
  • Project and Customer Management (50%) - The Onboarding Consultant is the primary point of contact for all customers post-booking by Sales and will manage several onboarding engagements simultaneously. The Onboarding Consultant is chartered with managing the relationship with the customer while creating & executing a detailed onboarding plan. Effective time management is an essential skill for all Onboarding Consultants as they are responsible for a large book of onboarding business in their region and the restaurant industry is significantly time constrained. The Onboarding Consultant is also responsible for managing all communication with the customer during the implementation phase. During this phase of the customer journey, the Onboarding Consultant works closely with the client in order to understand their unique business needs and to build out an onboarding plan that will allow them to manage their restaurant business efficiently and effectively. The Onboarding Consultant enables restaurant owners and staff to utilize Toast to create best practices for managing their daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships
  • Internal best practices documentation and enablement (30%) - As Toast scales international presence, the Onboarding Consultant is responsible for documenting country-specific best practices and nuances. They will also be responsible for training and ramping up new international OC members
  • Post Live Relationship Management (20%) - As the client is transitioned over into the post-onboarding phase of the customer journey, the Onboarding Consultant is expected to ensure this transition goes smoothly and therefore is available for remote Go-live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training
  • To make a change? Apply today!
  • Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]
Desired Qualifications
  • Strong presentation skills required; training & development experience is a plus

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose