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Full-Time

Technical Support Specialist

Voip

Confirmed live in the last 24 hours

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Consumer Goods

Compensation Overview

$56.5k - $65kAnnually

Junior

Lehi, UT, USA

Category
Customer Education & Training
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Customer-first attitude
  • Experience in Product or Technical Support
  • Familiarity with troubleshooting VoIP, networking, and modern web services
  • Analytical and data-oriented approach to problem-solving
Responsibilities
  • Troubleshoot & resolve challenging issues
  • Serve as a point of escalation
  • Develop system for feedback loops
  • Build an efficient system of troubleshooting and documentation
  • Train the broader Support teams on products and best practices
  • Maintain open communication channels
  • Recommend and potentially deploy fixes for code-related issues
  • Serve as the Voice of the Customer
  • Work cross-functionally on ad-hoc initiatives
  • Resolve escalated cases promptly

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-11%

2 year growth

-9%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag