Full-Time

Bilingual Consumer Contact Center Professional 1

Posted on 11/21/2024

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Offers diverse banking and financial services

Fintech
Financial Services

Entry

Grand Rapids, MI, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • High school education or equivalent.
  • Must be able to perform data entry and basic computer skills.
  • Be able to understand and respond to customer inquiries in one or multiple product categories.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills are essential.
  • Must be able, and willing to learn about Bank products and services.
  • Good problem solving skills.
  • Must be fluent in English and Spanish languages.
Responsibilities
  • Handles customer calls in a professional, courteous manner, using English and Spanish languages.
  • Provides accurate information to the customer. Explains products and policies so the customer can understand.
  • Handles some complex customer inquiries in areas of expertise.
  • Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
  • Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
  • Consistently offer more cost effective service channels.
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality.
  • Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
  • Continually learning and developing knowledge of Bank products and services.
  • Perform any other duties assigned.

Fifth Third Bank provides a variety of financial services to individual consumers, small businesses, and commercial clients. Its offerings include personal banking products like checking and savings accounts, mortgages, personal loans, and insurance options. For businesses, the bank offers services such as business accounts, commercial loans, and treasury management. Fifth Third Bank's revenue comes from interest on loans, fees for account services, and commissions from insurance and wealth management services. The bank aims to help clients achieve their financial goals through comprehensive financial planning and retirement services.

Company Stage

IPO

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1858

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of digital treasury solutions boosts Fifth Third Bank's service offerings.
  • Biometric and 'Just Walk Out' tech offer new security features for Fifth Third Bank.
  • Tokenization trends present innovative opportunities for Fifth Third Bank's financial products.

What critics are saying

  • CFPB lawsuit over unauthorized accounts could damage Fifth Third Bank's reputation.
  • Digital shift requires significant tech investment, posing financial challenges for Fifth Third Bank.
  • Biometric payment systems may disrupt traditional services, requiring innovation from Fifth Third Bank.

What makes Fifth Third Bank unique

  • Fifth Third Bank offers a comprehensive range of personal and business banking services.
  • The bank provides specialized services like down payment assistance and escrow education.
  • Fifth Third Bank integrates wealth management with traditional banking for holistic financial solutions.

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