Talent Operations Specialist

What you’ll do:

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Scheduling Coordination: 
• Lead the Full Recruitment Process: Partner with hiring leaders to craft compelling job descriptions, source and develop strong talent pipelines, promote TextNow employer brand, manage candidate screening, collaborate with stakeholders 
•  Own end-to-end scheduling for interviews (phone, virtual, and in-person if applicable) across multiple time zones 
• Serve as the primary point of contact for candidates and interviewers, ensuring a professional and smooth experience. 


Ensure ATS Excellence: 
• Act as the main administrator for Lever (our Applicant Tracking System), ensuring data integrity and optimizing workflows 
• Own LinkedIn Jobs and LinkedIn Recruiter management 
• Manage and configure Codility for technical assessments, ensuring a seamless candidate experience. 
• Create consistent voice and compliance in our job postings (partnering with Legal) 


Process Optimization: 
• Identify bottlenecks and inefficiencies in recruitment operations and propose/implement process improvements. 
• Maintain and update recruitment process documentation to ensure alignment, consistency, and compliance. 


Reporting & Analytics: 
• Generate regular and ad-hoc reports from Lever and other systems to track and analyze recruitment metrics (e.g., time-to-fill, pipeline health). 
• Collaborate with the Talent team to identify trends and support data-driven recruitment strategies. 


Enhance the Candidate Experience: 
• Build and Nurture Talent Pipelines: Take ownership of hiring for business roles (outside of Product and Engineering) 
• Ensure every candidate’s journey is seamless by providing clear interview guidance, maintaining transparent and timely communication 
• Champion a world-class candidate interview experience by maintaining timely, clear communication throughout the hiring journey. 
• Troubleshoot and resolve candidate or interviewer issues promptly and professionally. 


Building Relationships: 
• Build strong relationships with hiring leaders and key stakeholders. 
• Work closely with recruitment agencies to ensure a positive candidate experience and accelerate hiring timelines. 
• Collaborate with the broader People team to align efforts and foster a supportive culture. 

Who you are:

• Proven experience in recruitment operations, talent acquisition coordination, or a similar role. 
• Proficiency with recruitment tools and systems, including Lever and Codility (or similar ATS and assessment platforms). 
• Exceptional organizational, problem-solving skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment. 
• Strong communication and interpersonal skills, with a customer-service mindset. 
• A proactive approach to problem-solving and a continuous improvement mindset. 
• Familiarity with recruitment metrics and data analysis. 


Your knack for organization, passion for creating seamless processes, and dedication to delivering an exceptional candidate experience make you the perfect fit to elevate our recruitment operations.