Loss Prevention Associate

New York, NY - Fifth Avenue| |

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 166 million single-use plastic bottles and 603,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. 

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

We are seeking a personable and professional Loss Prevention Associate to join our Fifth Avenue Store team. In this role, you will be the first point of contact for customers, greeting them warmly and contributing to the overall Rothy’s Experience. You will maintain a visible presence at the store entrance to deter theft, manage store traffic, and support loss prevention efforts. Your responsibilities will include assisting customers with entering and exiting the store, managing lines during peak times, and ensuring a safe and secure shopping environment. You will be an essential part of the team, reflecting Rothy’s core values and a service mindset in all your interactions.

What you’ll do: 

• Open the door and greet customers personably and warmly as they enter and exit the store while contributing positively to the overall Rothy’s Experience
• Maintain a visible presence at the store entrance to deter theft and ensure security
• Assist with line management during peak volumes and ensure in-store traffic is manageable for the store team
• Support management in loss prevention and safety responsibilities by using the Rothy’s Experience model.  Report any suspicious activities to the store manager on duty and ensure compliance with all safety and security protocols
• Understand the core values and culture of Rothy’s and reflect these in all efforts 

You have: 

• Previous experience in a similar role such as security, hospitality, or customer service
• Excellent interpersonal and communication skills
• The ability to remain calm and professional in high-pressure situations
• Knowledge of security and safety procedures

You are: 

• Friendly, approachable, confident and have a customer-focused demeanor
• Able to stand for extended periods and manage high customer traffic

Our benefits:

• Medical, dental and vision insurance
• 4 weeks of paid time off plus paid holidays and paid wellbeing leave
• Life insurance (for you and your family)
• Flexible Spending Accounts + Wellness Benefits 
• 401(k) with employer match
• Commuter benefits 
• A product allowance (like the allowance you got as a kid only better)!
• Retail Bonus Incentive Plan

Pay Range:

$21.00-$22.00 hourly 

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.  This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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