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Global Customer Success Associate,
Posted on 6/17/2022
INACTIVE
Locations
Dewey, OK, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Research
Requirements
  • Experience working for a fast-growth SaaS technology company
  • Experience supporting customer onboarding
  • Experience developing and delivering customer success programs
  • Experience in the field or support of clinical research
Responsibilities
  • Drive adoption, retention, and stellar customer satisfaction across your sites
  • Introduce, onboard, and build ongoing relationships with researcher teams
  • Be the customer's champion, providing ongoing support with current and new product features
  • Support Clinical Trial Leads as they implement Reify's solution, StudyTeam, for clinical trials
  • Share customer needs with the Product/Design team to help inform the product roadmap
  • Analyze data and create reports to support our customers make the best decisions when managing their clinical trials
  • Contribute culture/region-specific knowledge and insights to inform successful strategies for global work
  • Support the Customer Success and Experience Team with ad-hoc projects
  • Business level fluency in English and native or a high degree of professional fluency in Japanese
  • Experience working in customer success and/or in a client-facing role
  • A strong ability to build and maintain collaborative relationships
  • Excellent written and verbal communication skills
  • A high level of empathy and ability to engage with customer needs
  • Adept at learning and utilizing new technologies and software
  • The ability to work in a high-growth environment, be comfortable with ambiguity and find no job too big or small
  • A mindset geared toward growth, learning, and professional development
  • A passion for improving healthcare and supporting the work of clinical researchers
Reify Health

51-200 employees

Therapy development
Company Overview
Reify Health envisions a world where every potential therapy, if safe and effective, is available to the patients who can benefit.
Benefits
  • Comprehensive health and wellness
  • Generous parental leave
  • Flexible paid time off
  • 401(k) company match