Full-Time
Customer Support Specialist
Accounting
Updated on 9/4/2026
Pennylane
1,001-5,000 employees
Real-time accounting platform for SMBs
No salary listed
Barcelona, Spain
Remote
Remote work is available from a European country within two hours of the Central European Time zone; quarterly company events may require travel.
 Customer Experience & Support (1) |
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- At least 3 years of experience in customer support within B2B fintech or a similar SaaS environment, with a high degree of autonomy.
- Familiarity with accounting processes and/or experience working with accounting firms or advisory practices.
- Fluent Spanish, ideally at a native level, and solid professional English for collaboration with headquarters and documentation.
- A structured troubleshooting approach, including investigating issues, prioritizing hypotheses, and communicating progress clearly.
- Comfort providing support through chat and telephone while balancing speed, quality, and empathy.
- Strong written communication skills to create clear, user-oriented support content.
- Ability to facilitate training and onboarding sessions, including webinars and group sessions, and explain complex topics simply.
- A product mindset, with curiosity to understand underlying reasons and proactively improve the customer experience.
- Ability to work in a launch environment with ambiguity and build processes pragmatically.
- Ability to speak English; proficiency is evaluated and valued according to the department.
- Ability to collaborate with the team and other stakeholders.
- Ability to prioritize the highest-impact actions for the business within daily work.
- Manage Spanish-language support tickets through chat and telephone, providing clear, fast, and effective responses and contributing to the definition and continuous improvement of service-level agreements.
- Investigate product usage issues, identify root causes, and coordinate escalations with headquarters Product and Engineering teams when necessary.
- Deliver onboarding and training sessions, initially in one-to-many formats, to accelerate product adoption and reduce recurring questions.
- Create and maintain a Spanish-language knowledge base, including articles, frequently asked questions, and internal macros, in collaboration with headquarters.
- Maintain a strong product feedback loop by synthesizing patterns, sharing actionable insights, and proposing improvements to the customer experience.
- Help define and document support processes in Spain, including prioritization, workflows, quality standards, and tool practices, with a scaling mindset.
- Contribute to the support growth strategy in Spain.
- Experience with accounting firms or advisory practices, if not already demonstrated through accounting-process familiarity.
- Interest in evolving into an initial team lead or manager role.
Pennylane is a financial and accounting platform for SMBs and their accountants that centralizes all financial data in real time. It lets managers manage invoicing, payments, cash flow, and reporting while giving accountants a single production tool. The service is subscription-based and designed to be used by both the company and its external accountant, with real-time visibility and a single source of truth. It targets France and Europe, offering features like sales/purchase management, cash flow forecasting, dashboards, and is a certified Partner Dematerialization Platform (PDP) for upcoming e-invoicing rules.
Company Size
1,001-5,000
Company Stage
Series E
Total Funding
$443.9M
Headquarters
Paris, France
Founded
2020
Get referred to Pennylane
See people who can refer or advise you
Simplify's Take
What believers are saying
- France's 1 September 2026 receipt mandate forces SMB migration into approved e-invoicing platforms.
- Pennylane's all plans include electronic invoicing and e-reporting, removing adoption friction.
- The January 2026 €175 million round funded European expansion and AI accounting automation.
What critics are saying
- Qonto, Sage, and Cegid all attack the same SME compliance workflow in France.
- Pennylane's $4.25 billion valuation demands flawless execution and fast revenue growth.
- France's 2027 SME issuance deadline shifts customers away if Pennylane's PDP breaks.
What makes Pennylane unique
- Pennylane unifies accounting, banking, invoicing, and PDP compliance for French SMBs.
- DGFiP registered Pennylane as an approved platform on 11 December 2025.
- Native accountant collaboration plus real-time cash visibility beats bank-first tools like Qonto.
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Benefits
Remote Work Options
Company Equity
Home Office Stipend
Wellness Program
Paid Vacation
Health Insurance
Lunch Credits
Flexible Work Hours
Gym Membership
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 1%Qonto and Pennylane, two Paris-based fintechs, operate as both partners and competitors in Europe's SME financial services market. Qonto, founded in 2016 and valued at $5 billion, serves over 600,000 customers across eight European countries with business banking, corporate cards and bookkeeping tools. Pennylane, founded in 2020 and valued at $4.25 billion, has over 800,000 customers using its all-in-one accounting and financial management platform. Whilst both companies integrate with each other's services, they increasingly compete for business. The rivalry will intensify as France introduces mandatory electronic invoicing for B2B transactions in September. Qonto is pursuing a French banking licence to offer lending products, whilst Pennylane recently raised $200 million to fund potential acquisitions. Qonto's managing director emphasises their different customer acquisition strategies, though both target traditional financial incumbents.
The funding round values Pennylane at $4.25bn, according to a report.
Pennylane, a French accounting software startup, has raised $200 million in a funding round led by TCV, with participation from Blackstone Growth and existing investors Sequoia, DST, CapitalG and Meritech. Founded in 2020 by Arthur Waller, Pennylane offers an all-in-one platform combining accounting production, financial management and payments, designed for seamless collaboration between accountants and their clients. The company differentiates itself from competitors like Xero and QuickBooks through its European regulatory focus and partnership approach with accounting firms. The platform features AI-driven automation, real-time financial insights and integrated payment tools. Pennylane now supports 6,000 accounting firms and 800,000 companies, employing 1,000 people. The funding will accelerate AI development and European expansion as the company approaches profitability.
French company Pennylane is negotiating a fresh investment of around $200 million at a $4.25 billion valuation.
Pennylane, a French fintech, has secured a €75 million funding round, doubling its valuation to €2 billion. The company plans to leverage new invoicing regulations and AI to expand, focusing on France before targeting continental Europe. With 4,500 accounting firms and 350,000 SMEs as clients, Pennylane aims to capitalize on France's mandatory e-invoicing reform by 2026. CEO Arthur Waller projects $100 million ARR this year, emphasizing AI's role in enhancing accountant services.