Full-Time

Customer Support Engineer

AutoRABIT

AutoRABIT

201-500 employees

Salesforce-specific CI/CD with code analysis

Compensation Overview

$50k - $70k/yr

+ Possible overtime

No H1B Sponsorship

Remote in USA

Remote

Must live and work from the US; requires 10% travel and occasional off-shift coverage for other US time zones.

US Citizenship Required

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Microsoft Azure
Apache Subversion (SVN)
Git
Computer Networking
Salesforce
Customer Service
DevOps

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Requirements
  • Excellent written and verbal United States English communication skills.
  • Two to three years of previous technical customer support experience.
  • Bachelor's degree in computer science, engineering, or an equivalent degree, or equivalent technical support experience.
  • Must be a United States citizen or permanent resident (Green Card holder).
  • Must be capable of obtaining a United States Government security clearance if required.
  • Must live and work from the United States.
  • Must be available for United States-hours shifts, including rotational and weekend shifts when needed for 24x7x365 support.
  • Must adhere to set internal controls.
Responsibilities
  • Serve as the first contact point for new customer support requests.
  • Drive technical issues to resolution by qualifying customer concerns, conducting in-depth technical investigations, and managing the customer relationship throughout the process.
  • Collaborate with Sales, Solution Consultants, Engineering, and Product Management to troubleshoot customer issues and improve the overall customer experience.
  • Maintain professional, complete, well-formatted, and consistent communications with clients about the status of open requests.
  • Work across teams and assist a wide range of technical customers and team members globally.
  • Adhere to internal and customer-contracted support service-level agreements.
  • Represent the customer voice in finding solutions with Product, Engineering, and Customer Success teams.
  • Guide customers toward appropriate implementations and advocate effective ways to use the company's products.
  • Troubleshoot, investigate, and solve customer issues in a timely manner.
Desired Qualifications
  • Experience working with Salesforce and/or a DevOps pipeline, including source code management tools such as Git or SVN, integrated development environments such as Visual Studio or IntelliJ, and continuous integration tools such as Jenkins Pipelines, Azure DevOps, Bitbucket, or GitLab.
  • Experience with system-wide deployments involving applications, networks, underlying servers, or databases.
  • Investigation skills to understand problems in context and reproduce scenarios.
  • Familiarity with working with logs.
  • Any Salesforce certification.
  • Attention to detail.

AutoRABIT provides Salesforce DevSecOps tools that speed up and secure Salesforce development. Its core offerings include CI/CD, static code analysis, and vulnerability scanning tailored for Salesforce environments. The platform automates building, testing, and deploying Salesforce code, flags errors and security risks, and provides actionable insights. It uses a subscription model and offers training and consulting to help customers maximize value.

Company Size

201-500

Company Stage

Series B

Total Funding

$53M

Headquarters

San Ramon, California

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • The June 16, 2026 Integral Zone deal opens regulated MuleSoft buyers in banking and healthcare.
  • AutoRABIT posted August 2026 openings in Hyderabad and Australia, showing active hiring.
  • AutoRABIT completed Salesforce's February 5, 2026 certificate change without customer disruption, proving operational readiness.

What critics are saying

  • AutoRABIT's trademark fight with Copado reached dismissal on January 3, 2024, signaling legal fragility.
  • G2 lists Jenkins, Gearset, Copado, and GitHub as easier alternatives for buyers.
  • Salesforce and MuleSoft can absorb governance features, commoditizing AutoRABIT and threatening platform relevance by 2027.

What makes AutoRABIT unique

  • AutoRABIT unifies Salesforce CI/CD, backup, security posture, and governance in one platform.
  • June 16, 2026 Integral Zone acquisition extends AutoRABIT into MuleSoft API governance.
  • AutoRABIT markets AI-accelerated Salesforce change control with Salesforce-specific static analysis and recovery.

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Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
PR Newswire
Jun 16th, 2026
AutoRABIT acquires Integral Zone to expand DevSecOps platform into MuleSoft API governance

AutoRABIT, a DevSecOps platform for Salesforce development teams, has acquired Integral Zone, a MuleSoft-focused platform specialising in API security and integration governance. The acquisition extends AutoRABIT's capabilities into the MuleSoft API and integration lifecycle. Integral Zone provides MuleSoft teams with static code analysis, API quality review, AI-assisted remediation, automated documentation and policy enforcement. The platform helps organisations identify security and quality issues earlier through inline code scanning and offers unified dashboards for platform oversight. The deal targets enterprises in regulated industries including banking, healthcare, manufacturing and government, where API governance and compliance are critical. AutoRABIT CEO Patrick Sweeney noted that MuleSoft serves as "connective tissue across the enterprise", making governance increasingly important as AI accelerates development.

TalkDev
Jun 16th, 2026
AutoRABIT expands Salesforce DevSecOps platform into MuleSoft API governance with Integral Zone acquisition.

AutoRABIT expands Salesforce DevSecOps platform into MuleSoft API governance with Integral Zone acquisition. AutoRABIT, a leading DevSecOps and security platform for Salesforce development teams, today announced the acquisition of Integral Zone, a MuleSoft-focused platform that helps organizations improve API security, accelerate enterprise and AI integrations, strengthen governance, and automate integration delivery. The acquisition extends AutoRABIT's enterprise DevSecOps and governance capabilities into the MuleSoft API and integration lifecycle. As AI accelerates the pace of development and enterprises rely on Salesforce and MuleSoft to connect customer data, business workflows, and core systems, quality, security, and compliance controls must reach beyond CRM customization into the APIs and integrations that power modern businesses. The acquisition is especially aligned with enterprises in highly regulated, integration-heavy industries such as banking, financial services, healthcare and life sciences, manufacturing, government, and retail, where API governance, audit readiness, policy enforcement, and operational resilience are critical to digital transformation. Integral Zone products are purpose-built for organizations using MuleSoft and Anypoint Platform that need stronger visibility, consistency, and control across distributed integration teams. The platform helps MuleSoft teams catch quality and security issues earlier through inline code scanning. Maintain API health with real-time alerts, apply coding standards consistently, and generate documentation automatically. Built for seamless integration with Anypoint Studio and Anypoint Code Builder, it gives architects and leaders unified dashboards and centralized analytics for clearer insight into project risk, asset inventory, and overall platform readiness. "MuleSoft is often the connective tissue across the enterprise, and AI-accelerated change makes that layer even more important to govern," said Patrick Sweeney, CEO of AutoRABIT. "Integral Zone gives MuleSoft teams a practical way to accelerate innovation, reduce manual review effort, improve consistency, and identify risk earlier." Integral Zone supports MuleSoft teams with capabilities including: * MuleSoft SAST/static code analysis and API quality review: Inspect projects, identify quality and new security issues, and support pre-deployment validation. * AI driven development and remediation: Support zero-code MuleSoft development through vibe coding capabilities, and connect to existing LLM environments via an MCP server to bring MuleSoft governance rules, coding standards, and quality expectations. * API governance and policy enforcement: Apply consistent rules, best practices, and policy expectations across MuleSoft and Anypoint Platform environments. * Shift-left security and pre-deployment validation: Surface quality, security, and compliance issues earlier in CI/CD and integration delivery workflows. * Monitoring, reporting, and operational visibility: Give platform owners, architects, and leaders clearer insight into project health, real time API health, operational risk indicators, governance status, and operational readiness. MuleSoft teams are under pressure to deliver integrations faster while managing growing API complexity, security, compliance, and governance demands. Manual reviews, fragmented documentation, and limited visibility can slow delivery and increase risk. Integral Zone helps organizations improve MuleSoft quality and governance earlier in development through AI-assisted project review, issue resolution, and documentation. The acquisition expands AutoRABIT's ability to help enterprises build, secure, govern, and release business-critical Salesforce and MuleSoft environments. Together, the companies help customers improve API delivery, strengthen policy enforcement, reduce manual effort, and increase audit readiness and operational visibility.

PR Newswire
Jul 30th, 2025
AutoRABIT Appoints Cybersecurity Veteran Patrick Sweeney as CEO to Lead the Company Into Its Next Phase of Growth

AutoRABIT appoints cybersecurity veteran Patrick Sweeney as CEO to lead the company into its next phase of growth.

StreetInsider
Sep 17th, 2024
AutoRABIT Receives Massive Security Boost with Addition of Cybersecurity Expert Jason Lord as Chief Information Security Officer

AutoRABIT receives massive security boost with addition of cybersecurity expert Jason Lord as Chief Information Security Officer.

Vernon Keenan
Mar 4th, 2024
AutoRABIT Hires Pablo Gonzalez as FlowCenter PM

The Salesforce devops community was abuzz last week with the news that Pablo Gonzalez, the top industry influencer in Salesforce devops, has joined AutoRABIT.