Customer Engagement Coordinator

Job Description

We’re looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base. This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions. 

You’ll play a key role in delivering clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives. From coordinating projects to creating content and maintaining brand consistency, you’ll collaborate closely with colleagues in Sales, Customer Service, and Commercial teams across international markets. 

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys variety in their work. 

What you'll be doing: 

• Coordinate and support communication initiatives across different customer segments and regions 

• Create and adapt content for a range of channels, including email, SMS, and WhatsApp 

• Support the development and delivery of automated communications using CRM tools 

• Work with performance data to help refine messaging and improve customer engagement 

• Ensure brand tone and messaging consistency across all communications 

• Prepare clear project briefs and manage deadlines and approvals 

• Build and maintain strong relationships with internal stakeholders across multiple functions and regions 

• Contribute to continuous improvement by identifying opportunities to streamline and enhance communications 

• Collaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment. 

• Track and report on engagement activities to assess performance and identify areas for improvement. 

• Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard. 

Qualifications

We’re looking for someone who brings a strong sense of ownership, attention to detail, and a collaborative mindset.

• At least 12 months’ experience in a communications, content, or customer-facing role 

• Strong organisational and project coordination skills 

• A good understanding of written communication best practices and audience engagement 

• Experience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus) 

• A proactive, can-do attitude with a focus on outcomes and quality 

• Excellent written English, with high attention to detail and proofreading skills 

This is a hands-on role in a supportive team where your contributions will make a real impact. Based in our Galway office, you’ll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.  

Above all, you care about customers — and want to play a meaningful part in helping them succeed.