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Full-Time

Customer Success Manager

Southeast Massachusetts

Confirmed live in the last 24 hours

PAX Labs

PAX Labs

201-500 employees

Manufacturer of vaporizers and cannabis accessories

Consumer Goods
Hardware

Compensation Overview

$62.5kAnnually

+ Mileage Reimbursement

Mid

Massachusetts, USA

Category
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Marketing
Requirements
  • 2+ years of retail marketing experience
  • Customer Success experience
  • Cannabis experience is a plus
  • Hybrid Field Sales and Field Marketing experience
  • Experience using Salesforce
  • Must own a vehicle
  • Willing to travel all throughout the Massachusetts region
  • Strong communication and interpersonal skills
  • Ability to analyze data and report information effectively upward and outward
  • Extremely organized in project management
  • Manages time efficiently, meets deadlines and promptly responds to client needs
Responsibilities
  • Work with and take guidance from your Field Sales Manager and Head of Field Sales to grow the assigned book of business
  • Directly responsible for managing all day-to-day needs of key accounts/doors, including in-store presence, activation, and support
  • Directly responsible for surfacing account opportunities to Field Sales Managers that drive monthly purchase order growth, ordering cadence, and sales velocity
  • Directly support end-to-end purchase order management from generation of proposed PO through final delivery to retailer
  • Directly support retail staff onboarding and ongoing training of the PAX brand and our products
  • Directly engage with retail staff to build PAX brand engagement and loyalty
  • Identify new door prospects for development
  • Conduct store audits and channel checks to ensure proper execution of merchandising/fixturing, demo days, staff engagement, etc.
  • Collaborate with Trade Marketing team on store activations and merchandising/fixturing activity
  • Activate 20+ Consumer Activation Days/Pop-Ups at key accounts each month
  • Assist Regional Marketing Manager with storage locker maintenance and organization
  • Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
  • Track promotions and monitor the performance efficacy
  • Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)

PAX specializes in vaporizers and cannabis products, offering a variety of options for dry herb, concentrates, and accessories. The company is known for its commitment to delivering pure products and unique experiences, with a focus on sustainability and has been recognized for its innovative products by various industry publications.

Company Stage

Series B

Total Funding

$500.5M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%