Senior Configuration Specialist

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Configurations Specialist QNXT - SCAN Temp will provide strategic guidance and support to the Configuration Department, fostering a collaborative environment and facilitating knowledge sharing. Will lead initiatives to improve processing accuracy by leveraging effective system configuration, automation, and process optimization across organizational departments.

This role will oversee the end-to-end planning, development, testing, and implementation of system configuration changes, enhancements, and replacements to ensure alignment with operational goals. Will champion for IKA & QNXT claims processing improvement projects and maximize departmental effectiveness through cross-functional collaboration and ongoing process enhancements.

You Will

• Perform software component configuration, analysis, monitoring, and performance optimization to maintain and improve Enrollment, Billing, Authorizations, Claims, Member Services, Customer Service, Capitation, Finance, and other core business systems. Represent the Configuration Unit effectively in both internal and external meetings.
• Apply strong analytical, critical thinking, and troubleshooting skills to resolve complex issues escalated from the department. Identify root causes, develop strategic solutions, and provide timely recommendations for improvements in partnership with business owners and Shared Services Management.
• Maintain accurate issue tracking logs and provide regular updates to management and stakeholders, demonstrating strong organizational and time management skills to ensure timely follow-up and resolution.
• Function as a Subject Matter Expert (SME) on system capabilities, including but not limited to benefits administration, code sets, fee schedules, coding, provider contracts, workflows, authorizations, billing, enrollment, and other business processing areas. Serve as an SME on CMS, DHCS, and other relevant regulatory agency requirements pertaining to system configuration. Address escalated issues with strategic judgment, proactively evaluate upstream and downstream impacts, and ensure adherence to all applicable regulatory guidelines and organizational standards.
• Provide guidance, training, and knowledge transfer to business partners and team members. Develop and deliver training materials, documentation, and job aids to support process consistency and system understanding. Conduct onboarding and ongoing training sessions to keep staff current on system changes and regulatory requirements.
• Lead the design, development, debugging, testing, maintenance, and enhancement of automated processes in collaboration with IT partners. Engage with stakeholders to facilitate the successful and timely implementation across all affected areas.
• Ensure that all system changes are accurately tracked, recorded, and compliant with established change control procedures. Develop and foster a customer-focused approach to strengthen relationships with internal and external stakeholders.
• Lead process improvement initiatives by reviewing objectives and specifications, evaluating proposed changes, making informed recommendations, and driving projects to successful completion. Identify opportunities for system redesign and enhancements, providing clear business requirements and test results for leadership consideration.
• Support business initiatives through data analysis, identification of implementation barriers, and user acceptance testing (UAT) to ensure operational effectiveness, timely execution, and continuous performance optimization.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals. 
• Other duties as assigned.

Your Qualifications

Bachelor's Degree preferred or equivalent experience.

4-6 years of related experience with QNXT in the health plan, health care or related industry is required.

Performs work under direct supervision.

Handles basic issues and problems, and refers more complex issues to higher-level staff.  

Possesses beginning to working knowledge of subject matter.

Solid design expertise.

Technical expertise - Advanced technical skills for functional area. Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), and SQL experience is required. Debugging skills.
Problem Solving - Basic problem-solving skills and conflict resolutions skills with strong critical thinking skills. Strong time management skills.
Communication - Good written and verbal communication and interpersonal skills.
 

SCAN Temp

What's in it for you?

• This is a temporary opportunity for a limited period of time
• Base Wage Range: $34.47 to $49.87 per hour
• Work Mode: Mostly Remote
• Medical Benefits
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan
• Robust employee recognition program
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)