Production Control Analyst 2

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Application Support: This position supports production applications, customer implementations to Early Warning products, and provides level 2 application support.

Enterprise Platform: This position supports the operational aspects of supporting and monitoring the Big Data platforms. This includes application implementations and Level 2 technical system support duties. 

ETL: This position supports customer implementations to the Payments, Identity, and Card Processing products, and provides level 2 technical system support.  Utilizes business process modeling applications for ETL (Edit Transform Load) functions required for client file processing.

Telco/Transmissions: This position provides setup and support for all customer connectivity within Early Warning.  Additionally, supports data movement with internal and external sources, and provides on-call support for level 1 and level 2 escalation issues related to connectivity.

Essential Functions

• Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary application; this includes supporting the supplemental middle ware apps, or the operating system.

• Perform application configuration setups and modifications according to policy and documented audit controls

• Create and maintain documentation of operational processes and policies to conform to audit requirements. For Telco/Transmissions, this includes the client connection diagrams and all supporting client approvals

• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application

• Participate in annual Disaster Recovery functional drills and full scale tests

• Act as a resource to PCAs for training of standard activities, providing technical and functional coaching to junior analysts

• Assist in scheduled maintenance events that require application support on production systems

• Manage client implementation testing related to new and existing clients in assigned area

• Review new product features and determine any operational support changes that must be documented and implemented

• Validate and report SLA measurements monthly

• Maintain special database interface, and keep current documentation needed, to perform ad hoc queries for Client Operations, Data Analytics, or Account Management.

• For Telco/Transmissions-Focused Positions

  • Install and maintain File Transmission software applications, configuration files and various system components that support the movement and management of file deliveries.

  • Create transmission templates for automated file transfers between clients and production systems.

  • Work with all other Early Warning departments to perform ad hoc, or to automate ongoing, file transfers between various production systems.

  • Create all necessary network connectivity requests such as telco setups, firewall requests, etc.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of a Bachelor’s Degree in Business with bank processing experience

• Ability to research and quickly resolve highly technical system and application issues.

• Effective written and verbal communication skills.

• Strong attention to detail, accuracy, and policy compliance.

• Experience supporting applications and an ability to relate business needs to system capability

• Knowledge and experience supporting batch and online processing systems

• For Telco/Transmissions-Focused Positions

  • Knowledge of Unix, Linux, Windows, Oracle, SQL, MS Office, Visio, Cisco or Juniper networking

  • Knowledge of telecom/network functions and transmission protocols such as, TCP/IP, SFTP or Connect:Direct.

  • Qualified candidates will likely have computer operations experience with knowledge of networking and distributed systems coupled with the ability to apply this toward business operations OR experience with solid technology capabilities and a comfort level with applications and batch jobs.

Preferred Qualifications

• Additional related education and/or experience preferred

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $70,000 - $85,000.
New York, NY/ San Francisco, CA in USD per year is: $75,000 - $95,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#Dice

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page herefor the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.