Healthcare Partner Account Manager
Houston, TX
Posted on 2/13/2024
Luna Physical Therapy

501-1,000 employees

Personalized in-home physical therapy via app scheduling
Company Overview
Luna Physical Therapy is a leading provider of in-home physical therapy services, offering personalized care that is both convenient and accessible. Their partnership with renowned healthcare providers and the use of a user-friendly app for scheduling appointments sets them apart from traditional clinics. The company's dedicated and knowledgeable therapists, who are available seven days a week, provide undistracted, patient-focused care, which has led to improved treatment adherence and customer satisfaction.

Company Stage

Series B

Total Funding

$59M

Founded

2018

Headquarters

Nashville, Tennessee

Growth & Insights
Headcount

6 month growth

13%

1 year growth

40%

2 year growth

150%
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Hubspot
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 5-10+ years of healthcare sales/account management experience
  • Valid driver's license and ability to travel within the assigned region (approximately 70% of the time)
  • Bachelor's degree in a relevant field
  • Experience in referral service business development (3 years required)
  • Proficiency in using G Suite and CRM systems (preferably HubSpot)
  • Excellent presentation, organizational, interpersonal, and communication skills
  • Self-driven, competitive, and able to manage a high-growth territory
  • Previous experience in physical therapy business development (preferred)
Responsibilities
  • Drive partnership growth within the assigned regions, primarily Houston
  • Forecast and track monthly and quarterly goals to ensure effective performance management
  • Collaborate with Luna Partner Success to launch new partnerships and execute partner implementation activities
  • Build strong relationships with physicians, case managers, and staff to support partnership launches and growth
  • Ensure partner satisfaction by closely working with account champions, leadership teams, and partner staff
  • Conduct regular business reviews with executives, clinical service line leaders, and key physicians
  • Work closely with our PRM partner to prioritize and follow up on physician referrals
  • Encourage physicians and their teams to refer patients to Luna by providing excellent customer service and building trust in Luna's model
  • Develop and implement regional programs to achieve partner objectives
  • Schedule and conduct virtual and in-person briefings with physician teams
  • Analyze regional data to identify opportunities for increasing patient volume and innovate new processes accordingly
  • Maintain comprehensive CRM data to stay organized and informed of working relationships and follow-up communications
  • Collaborate effectively with Luna employees, specifically internal key stakeholders, and contribute positively to the Luna team
  • Attend regional conferences as needed to stay up-to-date with industry trends and build professional networks
  • Meet or exceed monthly productivity and results-based goals
Desired Qualifications
  • Experience as a Physical Therapist