As ourPatient Financial Advocate – Financial Counselor Representative, you’ll be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. You will educate patients on their responsibilities and potential options. You’ll be responsible for accurately and compassionately explaining to the patient their financial obligation during their counseling session. In this role, the successful employee must display a strong sense of patient care and attention to detail.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology, health plans, and the ability to be a liaison between multiple entities. Previous experience as a financial counselor with a background in medical terminology and understanding State and Federal assistance programs is a plus. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. You may need to be up to date on all vaccinations (including but not limited to annual flu shot), pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working as a Patient Financial Advocate – Financial Counselor Representative:

• Working on computers and consulting with patients regarding their financial obligation for service. You’ll work with an attention to detail, ability to multi-task and navigate between multiple systems simultaneously, develop trust and rapport with patients, and communicate with compassion and authenticity relating to sensitive topics.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety regarding financial obligations. You’ll build rapport in real time.
• In this fast-paced work environment, you will be helping patients work through their financial obligations for service. While counseling uninsured patients on financial assistant programs, information may seem straightforward, there is a lot of variation in benefit plans and coverage, that will require knowledge you will gain through training.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your financial healthcare career at R1 RCM Inc.

Requirement:

• High School Diploma or GED
• Excellent customer service and communication skills

For this US-based position, the base pay range is $14.76 - $22.48 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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