Full-Time
Enterprise Customer Success Manager
Posted on 9/9/2025
Go1
501-1,000 employees
Curated eLearning library with LMS integration
No salary listed
France
Hybrid
 Sales & Account Management (2) |
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- 5–7 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech
- Enterprise expertise: Proven success managing complex, enterprise-level clients with multi-stakeholder relationships
- Languages: Fluent in German and French (essential)
- Relationship builder: Ability to engage confidently with senior decision-makers, from managers to C-suite executives
- Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies
- Resilience and creativity: Comfortable with ambiguity, resourceful in problem-solving, and proactive in driving outcomes
- Build and cultivate strong relationships with high-value enterprise customers, earning trust and becoming a strategic partner
- Lead Quarterly Business Reviews (QBRs) and executive-level discussions, uncovering opportunities for growth and expansion
- Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams
- Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap
- Partner cross-functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey
- Monitor account health, identify risks early, and implement strategies to mitigate churn
- Develop and execute long-term account plans, ensuring sustainable growth and accurate forecasting
- Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas
Go1 provides a large, curated library of online learning content that businesses access through a single subscription. The platform works by integrating directly with a company's existing HR and learning software, allowing employees to find and take courses from many different providers in one place. Unlike competitors that may only offer their own content, Go1 aggregates materials from various top sources and provides advisory services to help companies tailor the learning to their specific needs. The company's goal is to help organizations build a more skilled and engaged workforce by making professional development resources easy to find and manage.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$418.3M
Headquarters
Brisbane, Australia
Founded
2015
Simplify's Take
What believers are saying
- Go1 serves 10,000+ organizations including Microsoft and TikTok.[positive trends]
- Raised $200M at $1B+ valuation for platform expansion.[positive trends]
- Won 2025 Dayforce Technology & Innovation Award.[positive trends]
What critics are saying
- Degreed's AI paths erode Go1's aggregation moat in 6-12 months.[negative trends]
- Coursera's lower pricing captures corporates like Delta in 12-18 months.[negative trends]
- OpenAI Teams integrations bypass Morgan, eliminating content fees in 6-12 months.[negative trends]
What makes Go1 unique
- Go1 aggregates content from 250+ providers into single subscription.[3]
- Morgan AI agent delivers contextual learning in Slack and Teams.[recent news]
- Go1 Pay funds books, coaching, certifications within HR budgets.[recent news]
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Benefits
Competitive incentive plan in addition to salary
Employee Stock Option Plan
401k with 4% match
Medical, dental & vision insurance
Disability, Life/AD&D insurance
Commuter benefits
Unlimited PTO
Flexible work options
Home workspace reimbursement
Professional development fund
Volunteer leave
Parental leave
Free on-site snacks & weekly lunch
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%Go1, a global learning and employee development platform, has launched Go1 Pay, a solution enabling HR leaders to fund manager-led employee development beyond traditional eLearning. The launch accompanies research showing 47% of employees needed guidance multiple times in the past month, yet only 7% turned to learning platforms first. The research reveals employees primarily seek help from colleagues and managers, though 46% say they rely on their own judgement for development opportunities. When asked about valuable coaching, 56% of employees prioritised relevance to their work. Go1 Pay allows organisations to fund books, coaching, certifications and conferences within HR-defined budgets whilst maintaining centralised visibility and control. The solution supports the shift towards continuous, manager-driven development rather than traditional assignment and tracking systems.
Go1, a learning platform provider, has unveiled a new product strategy focused on delivering contextual learning within employees' daily workflows. The approach centres on Morgan, Go1's intelligent agent, which surfaces relevant content and answers questions directly in tools like Slack and Microsoft Teams. The company is shifting from traditional platform-based learning to embedding guidance into everyday work decisions. Morgan understands role context and organisational priorities to support skill development, compliance, and performance management without requiring employees to visit separate systems. Go1 will invest in three areas in 2026: platformless learning delivery, compliance capability systems, and an agent-powered manager assistant. The company serves over 10,000 organisations globally and is backed by investors including SoftBank Vision Fund 2 and Y Combinator.
CodeFights is integrating CodeSignal's hands-on, AI-powered learning experiences, including its personalized AI tutor, into Go1's extensive learning solution.
As part of this rebrand, Go1 has unveiled its new website and messaging to better reflect its place in the L&D landscape and showcase its vision for contributing meaningful insights to the market, helping companies get the most out of their team members, making HR and L&D leaders' lives easier and encouraging, building and supporting employees everywhere - including their own.
In the midst of a momentous, high-growth period, Go1 was also recently recognized as the winner of the Technology & Innovation category in the 2025 Dayforce Partner Growth Awards.