It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Role

Proofpoint is seeking a motivated IT Professional to join our Global IT Support Staff. We are looking for an individual who can join our team in our Sunnyvale location. This employee will be responsible for providing end-user support related to laptop hardware & software applications. Employee relies on experience and judgement as well as pre-established procedures and documentation to identify, troubleshoot and resolve issues presented through IT Help tickets. This role requires being a daily in-office employee.

Day-to-Day

• Troubleshoot and resolve IT Help tickets in a timely manner
• Provide technical support with computer hardware and software
• Complete IT onboarding and offboarding for all employees.
• Hardware provisioning and desk setups for end users
• Assist onsite and remote users with IT related inquiries
• Assist IT Management and other IT teams in other projects as needed

Job Requirements

• Ability to successfully work as part of a team.
• Comfortable supporting both Mac/PC
• Ability to troubleshoot issues with both hardware and software
• Familiarity of desktop applications, (i.e., Office 365, McAfee AV, VPN, imaging software, etc.)
• Familiarity of other IT disciplines, (i.e., Telecom, Server operations, Video conference, etc.)
• Customer Service skills
• Excellent written and oral communication in English       
• Ability to follow written and verbal instructions
• Ability to troubleshoot/problem solve
• Excellent Customer Service skills
• Ability to communicate effectively        

Candidate Profile

You have the ability and interest in working part-time (a maximum of 30 hours/week) in our Sunnyvale, CA office. You are currently pursuing an undergraduate degree and are successfully maintaining an above average GPA. This internship is scheduled to start immediately and run through August 2023.

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If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!