Full-Time
Specialty Healthcare Coordinator
PDS Health
Integrated healthcare support company
Compensation Overview
$19.75 - $28/hr
Superior, CO, USA
In Person
Travel may be required between offices.
Bachelor's
 Administrative & Executive Assistance (2) |
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- A High School Diploma or general education degree (GED) is required.
- Travel may be required between offices.
- Knowledge of office practices, technology applications, and patient insurance is required.
- The candidate must be self-motivated and reliable, and capable of working independently and as part of a team.
- The candidate must be able to multitask effectively without compromising work quality.
- The candidate must have interpersonal, oral, and written communication skills.
- The candidate must be able to handle and maintain the confidentiality of patient records.
- The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to start treatment diagnosed by the Specialist.
- Achieve proficiency in the PDS system and tools to assist patients in making decisions suited to their wants and needs.
- Prioritize specialty coordination and consultation and serve as the subject matter expert for treatment plans that include specialty treatment.
- Proactively manage Specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
- Act as a liaison for office and specialty teams by facilitating communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care, including scheduling follow-up appointments with specialty, general practice, and hygiene teams.
- Use available financial options to give patients choices for starting dentistry within their budgets.
- Overcome common patient objections to starting treatment before the patient arrives for a specialty appointment.
- Obtain necessary insurance pre-authorizations before completing treatment.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand specialty goals and metrics, including additional reports used to track key metrics and patient care.
- Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Patient advocacy, including flexibility, adaptability, empathy, passion, and ethical conduct.
- Process-focused operation, including data-driven decision-making, attention to detail, organization, structured work, comprehensive knowledge of operational processes, and computer proficiency.
- Financial acumen, including understanding profit drivers, using metrics to manage, and building team members’ financial understanding.
- Influencing ability, including active listening and observing behavior and creating a win-win need for change.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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