Full-Time

Manager – Sales Development

Posted on 12/27/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Senior

Tempe, AZ, USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Lead Generation

You match the following Dialpad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years sales experience, preferably in the B2B SaaS space.
  • 2+ years experience managing sales teams
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
  • Excellent analytical and problem solving skills.
Responsibilities
  • Recruit, mentor, and lead a team of high performing Mid-Market Sales Development Representatives to uncover new business opportunities and qualify leads.
  • Oversee outbound prospecting, meeting creation, and pipeline generation for our Mid-Market Sales org.
  • Plan and deliver creative lead generation tactics to meet and exceed team goals.
  • Create, experiment, and implement new ways of engaging with prospects to increase outbound conversion rates and provide an amazing full-cycle customer experience.
  • Develop and maintain SDR best practices, pitches, and objection handling.
  • Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.
  • Coach and develop your team and prepare them for promotions into other positions within Dialpad.
  • Increase effectiveness of sales development tech stack.
  • Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
  • Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers and optimize their sales processes. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its effectiveness in unified communications, VoIP, and contact center services.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • Launch of business-specific AI models provides a competitive edge in sales conversations.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from Surfboard acquisition may disrupt operations.
  • Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-3%
Infotech Lead
Dec 12th, 2024
Tech deals: Cadence, Dialpad, EvoluteIQ, Carahsoft, Futurum, Deloitte

Lyte Fiber, a Texas-based fiber internet service provider, has partnered with GOCare and Dialpad to revolutionize its customer experience.

FF News
Dec 5th, 2024
What’S The Best Thing About The Event? | Call & Contact Centre Expo 2024

There’s something different about this one…For the latest developments in the contact centre industry, the Call and Contact Centre Expo is the place to be.Find out from attendees and exhibitors what they thought the best thing about the event is. From meeting old faces and new, to the unique qualities that this particular expo provides, there’s plenty to celebrate here.Although one guest is… reaching… a little with their contribution.Read on to find out more.Connecting with others in the contact and call centre industryThere’s a conference for everything and it’s no surprise that call and contact centres have their own, given the amount of innovation and change taking place in this space.In this video we took the opportunity to speak to a range of attendees whilst there to get their thoughts.The Call and Contact Centre Expo 2024 brings together a vibrant community of professionals from across the industry, creating an atmosphere that many attendees say is the event’s best feature.A common theme among responses is the opportunity to connect—both with familiar faces and new prospects. For some, it’s a reunion of sorts, with years of industry experience culminating in meetings with former colleagues and mentors. Andrew Pattie from Sprinklr, for example, noted the joy of seeing old friends and even reconnecting with former or potential bosses, highlighting the tight-knit nature of the contact center world.A human connectionOthers emphasize the human connection fostered by the event. Gabi Warren and Jordy Van Gent from AI driven CX platform Puzzel, both pointed out the unique value of face-to-face interactions, especially after communicating virtually for so long. For them, the chance to shake hands, share a coffee, and chat with customers or peers in person makes all the difference

Telecom Reseller
Nov 14th, 2024
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

SAN FRANCISCO, CA - November 12, 2024 - Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service.

Linqto
Oct 22nd, 2024
Dialpad News: Dialpad Hits $300 Million In Annual Revenue

In addition to this financial success, Dialpad has announced the acquisition of Surfboard, a workforce management company, as part of its strategy to offer more integrated solutions within its platform.

SiliconANGLE
Oct 15th, 2024
Dialpad expands workforce management capabilities with Surfboard acquisition

Dialpad expands workforce management capabilities with Surfboard acquisition - SiliconANGLE

MarTech Cube
Jul 25th, 2024
Dialpad Brings Business-Specific AI Models to Sales Conversations

Dialpad, Inc. - the industry-leading Ai-Powered Customer Intelligence Platform - today announced the general product release of its latest version of Ai Sales.

Morningstar
May 20th, 2024
Dialpad Names 2023 Partner Program Award Winners, Honoring Their Contributions to Accelerating Company Growth

Notably, Mike Kane, SVP Global Partner Sales, was named a CRN Channel Chief for the third consecutive year and Dialpad was named Google Cloud Technology Partner of the Year for its dedication to productivity and collaboration.

Business Wire
May 20th, 2024
Dialpad Names 2023 Partner Program Award Winners, Honoring Their Contributions To Accelerating Company Growth

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the industry-leading AI-Powered Customer Intelligence Platform, proudly announces the recipients of the third annual Dialpad Partner Program Awards. This prestigious recognition celebrates the crucial contributions of partners to Dialpad's impressive growth trajectory and supports the company's vision of empowering customers with instant and accurate AI insights. The awards highlight outstanding achievements in the following categories:Wireless Provider Partner of the Year: T-Mobile for BusinessTechnology Partner of the Year: Google CloudTechnology Solutions Distributor (TSD) of the Year: AVANT CommunicationsTop Partner of the Year, North America: In8 SolutionsTop Partner of the Year, EMEA: SoftcatTop Partner of the Year, ANZ: KordiaDialpad’s thriving partner ecosystem not only broadens its market reach but also solidifies Dialpad’s status as one of the most innovative companies in the industry. In recognition of this, Dialpad attributes part of its year-over-year growth to the contributions made by partners. Highlights of Dialpad's channel achievements over the last fiscal year include:Overall Growth: Dialpad saw an increase greater than 50% in new logo channel bookings YoY.Dialpad saw an increase greater than 50% in new logo channel bookings YoY. Program Expansion: Dialpad YoY growth increased in both North America and EMEA

PYMNTS
May 13th, 2024
Technology Innovation Institute Launches Ai Model With Vision-To-Language Capabilities

The United Arab Emirates (UAE)-based Technology Innovation Institute (TII) has announced a new iteration of its large language model (LLM). The new Falcon 2 includes a model with image-to-text conversion capability, the TII said in a Monday (May 13) press release. The Falcon 2 11B VLM, which is one of two versions of the new LLM, has vision-to-language model (VLM) capabilities that enable it to convert visual inputs into textual outputs, according to the release

Business Wire
May 13th, 2024
Crn Recognizes Dialpad’S Lori Potts And Kristy Lynch On The 2024 Women Of The Channel List

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced that CRN®, a brand of The Channel Company, has named Lori Potts, AVP of Partner Sales East, and Kristy Lynch, Director of Field Partner Marketing to the Women of the Channel list for 2024. Every year, CRN highlights women from vendor, distributor, and solution provider organizations whose vision and leadership have a beneficial influence on the technology industry. The CRN 2024 Women of the Channel honorees are creative, strategic leaders who show an ongoing commitment to using their skills to innovate and drive success for their partners and customers. With this recognition, CRN honors these women leaders for their unwavering dedication and commitment to furthering channel excellence. Bringing over 20 years of channel experience, Potts joined Dialpad in 2022 to support the company’s channel-first strategy

INACTIVE