The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful Center Manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

KEY CAPABILITIES

• Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among center medical directors, center managers, and external partners

• Drive Outcomes: Eliminates obstacles that affect organizational performance.

• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions

• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results

• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information

• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future roles

• 1+ year of healthcare leadership experience and/or combination of healthcare experience and education

• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization

• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills

• Willing to work a flexible schedule including evenings, weekends and holidays

WHAT YOU’LL DO

• Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices

• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly

• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention

• In partnership with the Center Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management

• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy

• Communicate and respond to patient inquiries with a sense of urgency

• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset

• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate

• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement

• Maintain an environment that complies with all state and federal regulations including HIPAA

Perks & Benefits

• Forward-thinking, inclusive company culture

• Competitive salary with generous paid time off, learning time off, and holidays

• Comprehensive benefits package (medical, dental, vision)

• 401k contributions, FSA/HSA options, and dependent care support

• Employee referral bonuses, professional development, and resource groups

• Benefits eligibility varies by role

Location

• Location: Carbon Health Urgent & Primary Care Framingham

  • 573 Worcester Road, Framingham, MA 01701