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Senior Professional Services Application Specialist
Posted on 11/29/2022
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
SAP Products
  • Bachelor's degree in Computer Science, MIS, or equivalent combination of education and experience
  • 5-7+ years of experience in IT with 3+ years of experience supporting financial software
  • Experience working in teams within an Agile environment and understanding of Agile methodology concepts, techniques, and ceremonies preferred
  • Understands the workflow and process requirements of complex application systems
  • Demonstrated ability to act as subject matter expert in supporting, maintaining, and administering sophisticated financial applications
  • Ability to influence, negotiate, and build consensus - must take initiative and consistently demonstrate the ability to see tasks through to completion with minimal oversight/guidance
  • Ability to establish and maintain relationships with Finance & Accounting, ICT, and other internal business units
  • Strong written and oral communication - must be able to work well and communicate effectively with technical and non-technical resources
  • Must ensure that quality standards are identified and met throughout implementation, configuration, and delivery processes
  • Confident in multi-tasking - demonstrates a strong desire to take on new tasks and learn unique skills
  • Ability to analyze, understand, and prioritize business problems - strong analytical skills, problem-solving/troubleshooting ability, customer service acumen, and quantitative experience
  • Install, update, tune/configure, diagnose, and administer West Monroe's PSA (Professional Services Application) and other financial software applications
  • Demonstrate strong understanding of financial software capabilities and limitations - Kimble, SAP Concur, etc. - while clearly communicating those to internal partners
  • Work with business analysts, key stakeholders, and end users to understand and define business requirements within an Agile environment
  • Follow user stories and process flows to support the design, configuration, and development of financial solutions for our internal partners
  • Work collaboratively with other team members and ICT groups to ensure solutions meet the business requirements, are configured appropriately, and fulfill the user stories
  • Identify and inventory software pain points and gaps in best practices, while maintaining system documentation
  • Perform business process modeling, user experience modeling, and basic technical architecture diagramming
  • Own problem management activities such as issue resolution and root cause analysis
  • Collaborate with external vendors to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Provide software advice, L2/3 support, and training for end users regarding all West Monroe financial systems
West Monroe

1,001-5,000 employees

Digital management consulting services
Company Overview
West Monroe's mission is to partner with companies in transformative industries to deliver quantifiable financial value. The company functions in multidisciplinary teams that blend management consulting, digital design, and product engineering to move companies from traditional ways of working to digital operating models—and create experiences that transcend the digital and physical worlds.
  • Parental leave
  • Medical coverage
  • Flexible PTO
  • 401(k) plan
  • Company stock purchase program
  • Flexible spending accounts
  • Pre-tax transportation benefits
  • Company-provided & supplemental life insurance
  • Perks & discounts program
  • Short-term & long-term disability insurance
  • Pet insurance
  • Travel bonus program
  • LifeLock group rate
Company Core Values
  • Inclusion and diversity
  • People-first
  • Best client service
  • Best and brightest
  • Stewardship
  • Employee-owned
  • Meritocracy
  • Nimble
  • Fun
  • Practical innovation
  • Social responsibility
  • Integrity
  • Quality over growth