Full-Time
Customer Success Associate
Dozee
201-500 employees
Contactless AI-powered hospital patient monitoring
No salary listed
Bengaluru, Karnataka, India
In Person
Six days on-site per week required.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- A diploma or graduation qualification is required.
- At least 2 years of experience is required.
- Prior experience managing teams is required.
- Prior experience setting up operational processes is required.
- Prior experience with customer relationship management or interactive voice response systems is required.
- A reasonable understanding of operations is required.
- Business acumen and a results-oriented approach are required.
- The candidate must be willing to work from the office six days per week.
- In-depth knowledge of Advanced Excel and Microsoft Office is required.
- Strong communication and presentation skills, including the ability to articulate information clearly, are required.
- Deliver end-to-end client support from initial demonstrations through project completion, ensuring seamless operations and client satisfaction.
- Prepare, review, and ensure the accuracy of techno-clinical reports in alignment with project requirements and compliance standards.
- Develop and maintain accuracy test reports to validate data integrity and system performance.
- Create and update Clinical Governance Report templates to ensure consistency in reporting and analysis.
- Generate Device Monitoring and Evaluation Reports and impact reports to evaluate project outcomes and performance indicators.
- Maintain up-to-date expertise in the HubSpot platform and provide troubleshooting support to the field team.
- Support knowledge transfer and issue resolution for the field team through HubSpot and other tools.
- Assist with onboarding processes for the United States team and perform data-related tasks supporting the United States field team.
- Prepare timely and accurate device service reports upon request from the field team.
Dozee provides remote patient monitoring with a contactless AI-powered system that tracks vital signs such as heart rate, respiration, sleep patterns, and stress without contacting the patient. A non-contact sensor gathers data in the patient’s environment, and AI analyzes it to deliver real-time health insights and early warnings of potential issues. It is designed to be integrated into hospitals for continuous, non-intrusive monitoring and to support clinical decisions, forming a hospital-to-home continuum of care. Its differentiator is the focus on passively collected, sleep-oriented data and AI-driven alerts to detect deterioration earlier than some invasive or manual monitoring methods. Goal: improve patient outcomes by enabling continuous observation and proactive care.
Company Size
201-500
Company Stage
Early VC
Total Funding
$30.9M
Headquarters
Bengaluru, India
Founded
2015
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Simplify's Take
What believers are saying
- KIMS Sunshine Begumpet adopted Dozee in 2026 for Smart Wards beyond ICUs.
- By July 2026, Dozee reported 200+ hospitals, 15.5K monitored beds, and 14M nursing hours saved.
- Its 2025 funding from C3H and Stockhausen financed global expansion and R&D.
What critics are saying
- Dozee cut 40-50 employees in 2024, signaling fragile economics and execution pressure.
- Hospital sales depend on long procurement cycles; missed US and India renewals slow expansion.
- If FDA claims or clinical outcomes face scrutiny, Dozee's core contactless model loses credibility.
What makes Dozee unique
- Dozee's FDA-cleared contactless BCG sensor monitors wards without electrodes, wires, or patient cooperation.
- Its 24x7 Central Monitoring Cells centralize alerts, saving nursing time across hospitals.
- Dozee spans hospital and SNF workflows with product launches like Shravan and Pro Ex.
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Benefits
Flexible Work Hours
Remote Work Options
Professional Development Budget
Wellness Program
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 3%KIMS Sunshine Begumpet launches ai-powered Smart Wards. KIMS Sunshine Hospitals, Begumpet, has launched its 'Enhanced Patient Safety with Smart Wards' program in partnership with Dozee, a global pioneer in AI-powered Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). This initiative represents a major leap in hospital care, bringing AI-enabled continuous monitoring beyond ICUs into general wards. The Smart Ward Program aims to enhance patient safety, clinical vigilance, and operational efficiency across KIMS Sunshine Hospitals. AI-Powered Smart Wards for continuous monitoring. Under this program, selected wards are equipped with Dozee's patented contactless RPM and EWS technology. The system tracks key vitals - heart rate, respiratory rate, blood pressure, SpO[2], and temperature - through a thin sensor placed beneath the mattress. Its AI engine analyzes the data in real time, generating early warning alerts that notify clinicians hours before visible signs of patient deterioration. As a result, medical teams can respond faster, reduce preventable complications, and save more lives. KIMS Sunshine strengthens its digital transformation. Mr. Sudhaker Jadhav, Chief Operating Officer, KIMS Sunshine Hospitals, said, "Our mission is to make world-class healthcare accessible and efficient. The Smart Ward Program sets a new benchmark for safety and responsiveness. This is not just about adopting technology - it's about creating a smarter, safer healthcare ecosystem where every patient receives ICU-level vigilance." The initiative is part of KIMS Sunshine's broader digital transformation strategy, reinforcing the group's position as a leader in AI-enabled healthcare delivery in India. Patient deterioration often occurs silently. Continuous monitoring helps Hybiz TV LLP detect small changes before they turn into emergencies. With Dozee's AI, Hybiz TV LLP can intervene earlier, reduce Code Blue events, and improve patient outcomes." Currently, Dozee's AI technology is deployed across 300+ hospitals in India, the USA, Tanzania, and the UAE, establishing it as a global leader in smart healthcare infrastructure. Bridging a critical healthcare gap. By introducing continuous monitoring in general wards, KIMS Sunshine addresses one of healthcare's biggest challenges - missed early warning signs. Moreover, studies show that many cardiac arrests and ICU transfers start in wards without constant monitoring. Therefore, this program serves as a scalable model for improving outcomes and optimizing staff resources, especially in high-patient-load hospitals.
Healthtech startup Dozee raised $8.3 million in a mix of equity and debt to accelerate global expansion and enhance R&D for patient care monitoring. The funding round included Temasek Trust’s C3H and Stockhausen International. Dozee's net loss narrowed 19% YoY to ₹68 crore in FY24, while operating revenue increased 148% YoY to ₹5.2 crore. The startup aims to achieve profitability in India and expand internationally, despite previously laying off 40 employees to reduce losses.
Most recently, Dozee launched 'Shravan', a clinical-grade AI-powered RPM service offering continuous, contactless monitoring of vital signs such as heart rate, respiration, blood pressure, and sleep patterns.
Dozee, India's first contactless AI-based Early Warning System (EWS) and Remote Patient Monitoring (RPM) system, has recently introduced a groundbreaking Fall Prevention Alert (FPA) feature aimed at transforming patient safety in hospitals.
Dozee unveils Fall Prevention Alert feature for enhanced patient safety.