Full-Time
Customer Success Advocate
London
Updated on 4/29/2024
All-in-one business planning platform
Mid, Senior, Expert
London, UK
Required Skills
Sales
Communications
Requirements
- Significant experience in customer success, account management, or similar role within a software/SaaS company
- Proven track record of managing high-volume, lower-value accounts and driving customer adoption, satisfaction, renewals, and expansion
- Experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat
- Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion
- Excellent analytical skills to interpret customer data, identify trends, and uncover growth opportunities
- Outstanding communication and interpersonal skills to build rapport and maintain strong customer relationships
- Results-oriented with proactive and strategic problem-solving approach in a fast-paced environment
- Self-motivated and adaptable, able to work independently and collaboratively within cross-functional teams
Responsibilities
- Manage and maintain relationships with high volume, lower-value accounts to ensure high adoption and business value from using Pigment
- Drive customer renewals by engaging with customers, identifying expansion opportunities, and demonstrating continued partnership value
- Collaborate with sales teams to identify upsell and cross-sell opportunities within existing customer base for revenue expansion
- Develop and implement strategies to drive customer adoption, usage, and satisfaction using digital-touch approaches and automation technologies
- Leverage data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimize churn
- Partner with product team to gather customer feedback, relay enhancement requests, and contribute to product roadmap based on customer needs
- Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to Pigment's platform
- Create customer-facing messaging and content including email communications, newsletters, and knowledge base articles to effectively communicate product updates and best practices
- Collaborate with cross-functional teams to ensure seamless customer experience throughout customer journey
- Maintain accurate records of customer interactions, account details, and activities within CRM and Customer Success platform
- Collaborate closely with certified Pigment Partners to ensure customer implementations align with expected outcomes and drive successful adoption
This business planning platform empowers finance and revenue teams with real-time planning, scenario modeling, and superior decision-support capabilities. Its use of advanced forecasting technologies positions it as a leader in helping organizations enhance strategic decision-making. Working here offers a dynamic environment where you can contribute to redefining financial strategizing and operational excellence for businesses globally.
Company Stage
Series D
Total Funding
$404.2M
Headquarters
Paris, France
Founded
2019
Growth & Insights
Headcount