Who we are looking for

Are you passionate about creating impactful learning experiences and leveraging the latest innovations in educational technology? We’re looking for a dedicated professional to join our team in Burlington, MA. As a Learning Management Systems (LMS) Administrator, you’ll play a key role in managing and optimizing our learning technologies, ensuring our clients and employees have the best possible learning experience.

In this role, you’ll be responsible for managing users, courses, and data within our LMS, generating insightful reports to inform our learning strategies. You’ll also handle virtual training environments, maintain the Charles River Investment Management System, and develop processes to ensure consistent system use. Your commitment to continuous improvement and excellence in training delivery will be essential to our success.

If you’re ready to make a difference and be part of a dynamic team, we want to hear from you!

Why this role is important to us

This role is essential to our team at Charles River and the Educational Services department. As a Learning Management Systems Administrator, you’ll ensure our learning technologies run smoothly, making our training programs more effective. By maintaining and improving our LMS and other learning environments, you’ll help us deliver high-quality, engaging, and accessible training to both employees and clients. Your expertise in managing user data and generating reports will shape our learning strategies and drive continuous improvement. Ultimately, your work will enhance learning, engagement, and satisfaction for everyone, ensuring they have the support and resources they need to succeed.

What you will be responsible for

As a Learning Management Systems (LMS) Administrator you will

• Serve as the Subject Matter Expert (SME) and owner for all learning technologies and environments.
• Manage users and enrollments, maintain courses, and track ongoing progress and communication with students and clients.
• Ensure accurate data entry and management within the LMS, including user accounts, course enrollments, and completion records.
• Generate reports and analytics to support decision-making and demonstrate the impact of learning initiatives.
• Create, deploy, and maintain virtual training lab environments/classrooms for remote training engagements.
• Learn, maintain, and update the Charles River Investment Management System.
• Develop and document processes or policies to establish consistent use of the systems by learners and training team members.
• Proactively maintain all Learning and Development related systems.
• Collaborate with internal and external business partners to generate solutions to business issues, support integration of related applications, and plan/implement those solutions.
• Participate in ongoing evaluation of quality standards of technologies for continued enhancement of the LMS.
• Efficiently manage the learning mailbox, providing timely and accurate responses to inquiries.
• Independently lead educational technology special projects and pilots, utilizing data to make recommendations regarding adoption, system configuration, and best practices for users.
• Maintain onsite training spaces in Burlington, including an 18-person training room and recording studio.

What we value

These skills will help you succeed in this role

• Technical Proficiency: Expertise in managing educational technology, LMS, LTI, and APIs/xAPIs.
• Communication and Interpersonal Skills: Delivering prompt, precise answers and collaborating with partners to resolve issues and implement solutions.
• Organizational Skills: Developing processes, managing multiple projects, and prioritizing tasks effectively.
• Adaptability and Curiosity: Embracing new approaches, solving problems proactively, and driving innovation.
• Dedication to Excellence: Focusing on details, ensuring quality control, and generating insightful analytics to improve training programs.

Education & Preferred Qualifications

• Bachelor’s degree in Educational Technology, Online Learning, or a related field
• 3+ years’ experience with Learning Management Systems and tools, including system configuration and maintenance (experience with Thought Industries a plus)
• Proficiency in generating reports, dashboards and analytics to support decision-making
• Experience with HTML, CSS, and JavaScript to develop effective user interfaces in the LMS
• Experience in developing and documenting processes and policies for consistent system use
• Advanced Microsoft Excel skills and proficiency with other Microsoft applications
• Knowledge of LTI (Learning Tools Interoperability) integrations and other related applications

Additional requirements

• The following experience considered a plus:
• Financial industry experience
• SQL knowledge

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$65,000 - $102,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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