INACTIVE
Full-Time
Technical Product Support Specialist – New Grad
Posted on 2/18/2023
Visual programming language for web and mobile applications
Compensation Overview
$56,000 - $84,000
Entry
New York, NY, USA
Requirements
- Embodies Bubble's values
- Has a proven ability to learn a technical, internet-based trade, skill, or tool
- Exhibits an investigative mindset, high attention to detail, and aptitude for learning
- Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
- Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you'll receive two days off of your choosing the week before or after your weekend shift
- Though we are open to applications nationally, required to work east-coast hours
Responsibilities
- Become an expert in all things Bubble - our product, users, and company
- Spend the majority of your time providing app-specific support via email, as if you were a member of the user's team
- For each issue that you handle, determine if it's a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
- For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
- For bug reports, use our debugging tools to dive into the app and determine if it's a bug in the user's code or our code; when it's a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it's a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
- Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
- Collaborate with other teams to improve our users' overall experience with Bubble
- Prior experience with Bubble - you've built an app or startup on the platform for yourself or a client
- Prior experience with Chrome or Safari's Web Developer Tools
- Prior experience with connecting APIs and/or using tools like Postman for building and using APIs
- Prior experience working with customers or cross-functionally within an organization
Bubble is on a mission to erase the distinction between software use and software creation. Bubble is a no-code development platform that enables non-technical people to build web applications without needing to type any code.
Company Stage
Series A
Total Funding
$106.3M
Headquarters
New York, New York
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 7%1 year growth
↑ 50%2 year growth
↑ 132%Benefits
Generous equity
Flexible PTO
Work from home
Competitive healthcare
INACTIVE