Full-Time

Senior Manager

Amers Customer Success

Posted on 8/21/2026

Veeam Software

Veeam Software

5,001-10,000 employees

Backup and recovery for virtualization

Compensation Overview

$127.2k - $325.6k/yr

+ Performance-based bonus + Variable commission

Remote in USA

Remote

Category
Customer Experience & Support (1)
Required Skills
Operating Systems

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Requirements
  • Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre-sales engineering, technical account management, solutions architecture, or related fields.
  • Three or more years of people leadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles.
  • Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations.
  • Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies.
  • Experience building and scaling customer success practices, including onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation.
  • Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices.
  • Ability to engage executive stakeholders, including CIO, CISO, vice president, and director-level audiences, with clear recommendations tied to business value, risk, and outcomes.
  • Strong cross-functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management.
  • Data-driven leadership style with the ability to use metrics, customer health signals, and operational insights to improve team execution.
  • Excellent communication, coaching, stakeholder management, and conflict resolution skills.
  • Ability to build scalable processes without losing sight of high-touch customer needs.
Responsibilities
  • Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
  • Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
  • Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
  • Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
  • Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.
  • Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
  • Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business.
  • Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
  • Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
  • Build repeatable plays, enablement, and best practices that improve time-to-first-value, adoption breadth and depth, retention, expansion readiness, and referenceability.
  • Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency.
  • Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals.
  • Ensure the team remains focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.
Desired Qualifications
  • Preferred industry certifications include AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or similar cloud and infrastructure certifications.
  • VMCE certification preferred, or ability to complete within an agreed timeframe after hire.

Generating description

Company Size

5,001-10,000

Company Stage

Private

Total Funding

$500M

Headquarters

Kirkland, Washington

Founded

2006

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 30, 2026 Data Cloud Vault Archive monetizes cold retention and tape replacement.
  • May 12, 2026 DataAI Command Platform expands Veeam into higher-value security workflows.
  • July 2026 DSCI partnership positions Veeam for India's DPDP compliance spending before May 2027.

What critics are saying

  • March 2026 Veeam flaws, including CVE-2026-29849, were exploited by ransomware gangs.
  • Backup repositories face attack in 96% of ransomware cases, directly threatening Veeam customers.
  • If AI-trust revenue disappoints, Broadcom and Commvault can trap Veeam in commoditized backup.

What makes Veeam Software unique

  • Veeam protects 550,000 customers across 150+ countries, spanning 14 hypervisors by August 2026.
  • Its December 2025 Securiti acquisition adds DSPM, privacy, and AI-trust controls competitors lack.
  • Veeam DataAI Command Platform unifies production and backup data, identities, and agents.

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Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Family Planning Benefits

401(k) Company Match

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Associated Press
Aug 10th, 2026
Sangfor aSV hypervisor now supported by Veeam Backup & Replication 13.1

Sangfor Technologies has announced that its aSV hypervisor engine is now supported by Veeam Backup & Replication 13.1 through a dedicated plug-in. The integration allows organisations to protect workloads running on Sangfor HCI directly within the Veeam environment. The solution targets organisations evaluating VMware alternatives whilst maintaining consistent data protection approaches. Users can add Sangfor hosts directly to their Veeam backup infrastructure and benefit from unified protection management, efficient backup operations with Changed Block Tracking, and enterprise-ready backup options. The Veeam plug-in for Sangfor aSV 1.0 is included with Veeam Backup & Replication 13.1. Sangfor serves over 100,000 customers worldwide, whilst Veeam protects over 550,000 customers globally.

IT Security News
Aug 5th, 2026
Critical Veeam ONE flaw lets unauthenticated attackers execute code remotely.

Critical Veeam ONE flaw lets unauthenticated attackers execute code remotely. 2026-08-05 11:08 Veeam has issued security updates to address multiple vulnerabilities in Veeam ONE, including a critical flaw that could enable an unauthenticated remote attacker to execute arbitrary code on an affected agent host. This issue, identified as CVE-2026-64633, has received the highest CVSS v4.0 score of 10.0, indicating it is the most severe vulnerability addressed in [...] Read the original article: A critical remote code execution vulnerability in Veeam Backup & Replication could allow attackers to compromise backup infrastructure, posing significant risks to enterprise environments that depend on the platform for data protection and recovery. Veeam has disclosed the vulnerability as CVE-2026-44963, assigning it a CVSS v4 score of 9.4, which... Secure file sharing June 10, 2026

GBHackers
Aug 5th, 2026
Critical Veeam ONE flaw lets unauthenticated attackers execute code remotely.

Critical Veeam ONE flaw lets unauthenticated attackers execute code remotely. August 5, 2026 Veeam has issued security updates to address multiple vulnerabilities in Veeam ONE, including a critical flaw that could enable an unauthenticated remote attacker to execute arbitrary code on an affected agent host. Security Products & Services Discover more Cybersecurity certifications Dark web monitoring Hacking & Cracking This issue, identified as CVE-2026-64633, has received the highest CVSS v4.0 score of 10.0, indicating it is the most severe vulnerability addressed in the latest update. Organizations using Veeam ONE version 13.0.2.6723 or any earlier build of version 13 are advised to update immediately. Critical Veeam ONE flaw. The vulnerabilities have been resolved in Veeam ONE version 13.1.0.7034, which was released as part of version 13.1. Veeam documented these fixes in Knowledge Base article KB4892, published on July 29, 2026. The company cautioned that the disclosure of vulnerabilities and the availability of patches may motivate threat actors to reverse-engineer the fixes, potentially leading to the development of exploits targeting organizations that have not yet updated their Veeam environments. CVE-2026-64633 is particularly important because it does not require authentication for an attacker to attempt code execution on the agent host. A successful exploit could give an attacker a foothold in an environment that relies on Veeam ONE for monitoring, reporting, and visibility into backup infrastructure. Given the critical role that backup platforms play in ransomware recovery and incident response, security teams should prioritize remediation efforts. Discover more Incident response planning Threat intelligence reports Secure data storage In addition to the critical remote code execution issue, the update addresses five other high- and medium-severity vulnerabilities related to arbitrary file reading, local privilege escalation, SQL injection, arbitrary code execution by privileged users, and unauthorized access to report data. Several of these flaws were reported through HackerOne, while one was discovered during Veeam's internal security testing. Security Products & Services Vulnerabilities Resolved * CVE-2026-64633- Critical; CVSS v4.0: 10.0. Allows remote, unauthenticated code execution on the Veeam ONE agent host. Reported through HackerOne. * CVE-2026-58075- High; CVSS v4.0: 8.7. Allows an unauthenticated attacker to read arbitrary files from the host, potentially enabling local privilege escalation. Reported through HackerOne. * CVE-2026-58074-High; CVSS v4.0: 8.6. Allows a high-privileged user to execute arbitrary code on the Veeam ONE server. Discovered during internal testing. * CVE-2026-64631- High; CVSS v4.0: 8.6. Allows a low-privileged user to conduct SQL injection and extract database contents. Reported through HackerOne. * CVE-2026-64634- High; CVSS v4.0: 8.4. Allows local privilege escalation to the Veeam ONE Reporter service context. Reported through HackerOne. * CVE-2026-64630-Medium; CVSS v4.0: 5.3. Allows a low-privileged user to retrieve report information beyond the intended scope of a shared report link. Reported through HackerOne. Administrators should upgrade affected installations to Veeam ONE version 13.1.0.7034 immediately. Discover more Vulnerability assessment service Cybersecurity news platform Additionally, teams should review the exposure of Veeam ONE servers and agents, restrict unnecessary network access, monitor authentication and service activities for anomalies, and ensure that the backup management infrastructure is integrated into vulnerability management and incident response workflows. ALERT: 20+ government sites delivered malware to businesses and citizens. See full attack research to check your own exposure. Anti-malware software Divya is a Senior Journalist at GBhackers covering Cyber Attacks, Threats, Breaches, Vulnerabilities and other happenings in the cyber world. Hot this week

ChannelDrive
Jul 30th, 2026
Veeam unveils Data Cloud Vault Archive for enterprise.

Veeam unveils Data Cloud Vault Archive for enterprise. July 30, 2026 11:00 IST Veeam(R) Software, the Data and AI Trust Company, has announced the general availability of Veeam Data Cloud Vault Archive, a new archival-class cloud tier in the Veeam Data Cloud Vault family built for secure, compliant, long-term backup retention at archive-class economics. The new solution helps organizations move older, rarely used backup data off expensive storage while keeping it secure, compliant and recoverable. Trusted data must remain resilient, secure, private, compliant and recoverable for as long as the business needs it. As data volumes grow and regulatory requirements increase in an agentic AI world, organizations must retain and protect more data for longer periods - including aged, inactive and infrequently accessed backup data. Without a modern archive tier, many organizations store this data on premium storage systems designed for fast recovery, creating unnecessary cost and capacity pressure. Designed to complete the backup data lifecycle, Veeam Vault Archive provides a lower-cost archive tier for aged backups, large unstructured data sets, and redundant, obsolete or trivial (ROT) data. Recovery-critical backups should remain on performance-optimized Veeam Data Cloud Vault, while older backup data is moved into Veeam Vault Archive automatically, securely and without adding operational complexity. "Data powers organizations, and trusted AI requires trusted data," said Rehan Jalil, President of Products and Technology at Veeam. "That means data must be protected, isolated, recoverable and stored in the right location - even when it is no longer actively used. Long-term retention of that data has become a cyber resilience, compliance and cost challenge all at once. Veeam Data Cloud Vault Archive gives customers a secure, immutable, and cost-effective way to tier aging backups, cold and ROT data off premium storage while keeping a trusted copy on storage better fit for long-term retention." Backup archives are no longer passive storage - they are becoming a frontline cyber resilience and compliance asset, and a critical part of data and AI trust. Veeam research shows backup repositories are targeted in 96% of ransomware attacks, while 58% of organizations say data residency and sovereignty is the most important factor in deciding where data is stored. Veeam Vault Archive was built for this reality: immutable, logically air-gapped and encrypted archive storage with data placement control and predictable long-term retention economics. Retire the ROT: Stop Paying Premium Rates for Cold Data Veeam Vault Archive helps organizations move ROT data from premium storage to an archive tier built for secure long-term retention. Working with Veeam Data Platform v13.1, customers can tier older backups by policy, directly archive large unstructured data sets including NAS backups, and scan data to help verify clean restore points before long-term retention. With Veeam Vault Archive, organizations can: Retire ROT by moving redundant, obsolete, trivial, and other cold backup data off premium storage and into archive-class cloud storage. Strengthen security with immutable, encrypted and logically air-gapped archive storage. Support privacy through encryption and customer-controlled key management. Meet long-term compliance requirements with immutable retention, user-defined data placement and recoverability to alternate locations. Improve resilience by supporting Veeam's 3-2-1-1-0 rule with an immutable, logically air-gapped archive copy. Simplify governance through policy-based tiering from Veeam Data Cloud Vault to Veeam Vault Archive. Replace tape with a fully managed cloud archive that is secure by default and accessible on demand. Simplify data management and reduce costs by archiving large, unstructured data sets, including NAS backups, directly to Veeam Vault Archive. A Modern Alternative to Tape Tape has long been treated as the default answer for low-cost retention. But physical media introduces risk and friction - handling, transport, offsite logistics, delayed recovery and additional management overhead. Veeam Vault Archive gives organizations a cloud-based alternative to tape, delivering archive-class economics with the security and operational simplicity customers expect from Veeam. Archived backup data is immutable, encrypted and logically air-gapped, helping organizations maintain a trusted long-term copy without managing physical media. Available With Veeam Data Platform v13.1 Veeam Vault Archive arrives alongside Veeam Data Platform v13.1, including capabilities such as NAS Direct to Archive and expanded threat detection for NAS and cloud workloads. Together, these innovations help customers archive data they have validated as clean and maintain a trusted last line of defense for long-term recovery.

Associated Press
Jul 30th, 2026
Veeam launches Data Cloud Vault Archive for compliant cold data retention at lower cost

Veeam Software has launched Veeam Data Cloud Vault Archive, a new archival-class cloud tier designed for secure, compliant long-term backup retention at reduced costs. The solution helps organisations move older, infrequently accessed backup data off expensive storage systems whilst maintaining security and recoverability. The product addresses growing data volumes and regulatory requirements by providing a lower-cost archive tier for aged backups and redundant data. According to Veeam research, backup repositories are targeted in 96% of ransomware attacks, whilst 58% of organisations cite data residency as crucial when deciding storage locations. Veeam Vault Archive offers immutable, encrypted and logically air-gapped storage, serving as a cloud-based alternative to physical tape. The solution arrives alongside Veeam Data Platform v13.1 and is available through Veeam's global partner network.